At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management:

Job Category:

People Leader

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Remote (US), Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description: Johnson & Johnson is recruiting for a Sr. Manager, Field & Customer Solutions – Advance Case Management Operations to join our team in West Chester, PA

. Other possible locations include: Raritan, NJ; Raynham, MA; Warsaw, IN; Palm Beach Gardens, FL.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as De Puy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of De Puy Synthes and your employment would be governed by De Puy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by De Puy Synthes at an appropriate time and subject to any necessary consultation processes.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

The Senior Manager, Field and Customer Solutions – Advance Case Management Operations is a high‑impact leader within the De Puy Synthes Supply Chain organization. The role leads ACM implementation and support while partnering cross‑functionally to scale adoption, optimize performance, and deliver operational, commercial, and customer value through the Advance Case Management (ACM) platform. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial, and customer benefits.

Key Responsibilities:

• Leads the ACM Operations team (2 FTEs and 2–3 contractors) responsible for field and customer implementation and ongoing support.

• Owns ACM reporting and analytics strategy, including KPI development, dashboard development and adoption, and quarterly executive reporting.

• Partners with the ACM Platform team to define user requirements, prioritize enhancements, and ensure solutions meet field and customer needs

• Owns relationships with integrator partners, providing governance, performance oversight, and leadership of monthly steering committee forums.

• Drives awareness and education of ACM to key Commercial and Field Sales leaders and customers through the development and management of internal and external facing marketing materials and publications. Supports professional/commercial education courses, labs, and industry conferences.

• Influences cross‑functional stakeholders (IT, Legal, Contracting, Procurement, Commercial, HCC) to deliver implementation timelines, manage vendor agreements, respond to internal/external requests, and achieve annual ACM objectives.

• Supports the development and management of other digital solutions and participates/leads other projects and initiatives as required.

Required Qualifications:

• Bachelor’s degree required; graduate degree preferred

• 10+ years of experience in Sales, Marketing, Supply Chain, Finance, Digital Health, Engineering, Analytics, or IT

• Strong collaboration, negotiation, and communication skills (written and verbal)

• Demonstrated ability to work independently with strong planning and organizational skills

Preferred Qualifications:

• People management experience

• Experience with reporting and analytics platforms

• Healthcare and orthopedic experience

Domestic travel of approximately 10–20% should be expected, with variability based on business needs.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills: Preferred Skills:

Coaching, Compliance Management, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Developing Others, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Improvements, Productivity Planning, Relationship Building, Sales Enablement, Sales Support, Workflow Analysis

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits