Customer Service Scheduler

We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience.

Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment.

What we offer

• Competitive Salary:

Reflecting your skills and experience

• Generous Leave:

25 days annual leave (pro-rated in hours)

• Holiday Purchase Scheme:

Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme

• Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development:

Extensive growth and advancement opportunities

What you’ll do:

• Plan and schedule installation workloads to maximise efficiency
• Coordinate appointments and support customer bookings
• Work closely with Field Line Managers to resolve scheduling issues
• Provide administrative support to keep operations running smoothly
• Help identify and resolve potential issues before they impact service

What we’re looking for:

• Strong customer service focus
• Confident using computers and willing to learn new systems
• Proactive, positive attitude with a willingness to learn
• Good organisational and communication skills

#ADTcustomerservice