HVAC Customer Technical Support Rep 3

Who we are:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through Open Blue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

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OpenBlue: This is How a Space Comes Alive](https://youtu.be/bFbZIj0Sj6Y)

What you will do:

The Technical Support Engineer (HVAC) is responsible for providing technical assistance, troubleshooting, and support for heating, ventilation, and air conditioning systems. This role involves working closely with customers, service teams, and internal stakeholders to ensure optimal system performance, timely issue resolution, and customer satisfaction.

Key Responsibilities

Technical Support & Troubleshooting- Provide technical support for HVAC systems including installation, maintenance, and repair- Diagnose mechanical, electrical, and control system issues remotely or on-site- Assist field technicians in resolving complex technical problems- Analyze system performance and recommend corrective actions

Customer & Service Support- Respond to customer queries and service requests in a timely manner- Guide customers and service teams on proper operation and maintenance of HVAC systems- Maintain high levels of customer satisfaction through effective communication

Installation & Commissioning Support- Support HVAC system installation and commissioning activities- Ensure systems are installed and configured according to technical specifications- Assist in testing and validation of equipment

Documentation & Reporting- Maintain detailed service records, technical reports, and issue logs- Prepare troubleshooting guides and technical documentation- Track recurring issues and recommend preventive solutions

Training & Knowledge Sharing- Conduct technical training sessions for internal teams and clients- Stay updated on new HVAC technologies, products, and industry standards

Compliance & Safety- Ensure adherence to safety standards, environmental regulations, and company policies- Follow relevant codes and standards related to HVAC systems

Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.