Service Excellence Support

We’re looking for a proactive and organised individual to support our Service Excellence team. This role is key to ensuring smooth operations across customer service, business processes, and team coordination.

Key Responsibilities:

• Support service delivery by managing tools, documentation, and customer communications
• Map, analyse, and continuously optimise the end-to-end customer journey to enhance experience, identify pain points, and drive service improvements across all touchpoints
• Manage and support vetting and clearance processes, ensuring all checks are completed accurately, efficiently, and in full compliance with organisational policies and regulatory requirements
• Handle highly confidential and sensitive data with integrity, ensuring strict adherence to data protection standards, information governance policies, and best practice at all times
• Design, implement, and continuously refine service processes that improve operational efficiency and elevate the customer experience
• Monitor and track the effectiveness of new and existing service processes using data, KPIs, and feedback to inform continuous improvement initiatives
• Build strong relationships with internal and external stakeholders and collaborate with them to identify service gaps, recommend enhancements, and support the delivery of a consistent, high-quality customer experience
• Proactively identify opportunities for innovation and service excellence, contributing to a culture of continuous improvement within the People function

What We’re Looking For:

• Excellent organisational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• A proactive, solutions-focused mindset with a passion for service excellence and continuous improvement
• Confident using IT systems and managing data and the ability to use data, metrics, and feedback to evaluate service performance and drive continuous improvement
• Proven ability to handle confidential and sensitive information with discretion, maintaining strict compliance with data protection and information governance standards
• Strong stakeholder management skills, with the ability to collaborate effectively across teams and influence positive change

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• • Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Career progression opportunities
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00