Complex Service Technician at Johnson Controls

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Performs assigned system Service and Maintenance including preventative maintenance, commissioning, and Installation. Troubleshot and resolves Security (Intrusion, Access Control, IP Video, Intercom, Network, Gates, and Barriers to name some of the systems

How you will do it

Diagnoses and repairs complex electronic control system malfunction's requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.

Provides sketches of field changes and discrepancies for engineering corrections and drawings.

Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs. Promotes the sale of add-on work.

Manages assigned work to meet professional execution, of time and customer satisfaction. Reports problems or changes to management immediately. Works with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner.

Adheres to all Johnson Controls and customer safety standards. Provides safety awareness on work sites.

May provide training to customers on electronic control systems operations. Delivers manuals and documentation to the customer for training needs as required.

Mentors and trains mechanical workforce on building automation systems. Provides support to the mechanical staff on non-complex, non-critical equipment.

Compiles job documentation, such as certificate of completion, customer training forms, training certificates and punch lists.

Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.

What we look for Required

• Computer technology, 3-5 years of industry experience or experience in servicing electronic systems.

• Generally required knowledge of Low Voltage controls systems, site preparation, peripheral equipment installation and servicing techniques

• Effective interpersonal skills to properly represent Johnson Controls to customers and other outside contacts in an ethical and professional manner

• Ability to explain technical information to technical and non-technical people. Leadership skills to support the activities of Tech's and subcontractors working on non-complex, non-critical Building Automation equipment on a job site

• PC experience required and the ability to program System, American Dynamics, Avigilon, Lenel, Genetec, Kantech, Amag and others

Preferred:

• Vocational School four-year program or an Associate degree in electronics, Systems, computer technology, similar field plus three years of industry experience or five years of experience in servicing electronic industry.

• Ability to explain technical information to technical and non-technical people.

• Leadership skills to support the activities of Tech's and Subcontractors working on complex, non-critical Building Automation equipment on a job site.

• Proficient in Networking & Servicer Software –

• IFC notifier experience

HIRING HOURLY RANGE: $30-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.