Manchester – Tyco Park | Full-Time | Onsite

The Service Coordinator role is responsible for coordinating service field operations for large direct customers and key strategic accounts. This position ensures service requests are handled efficiently, technicians are dispatched promptly for urgent break‑fix issues, and service delivery meets customer and business expectations.

This is a fast‑paced coordination role requiring strong organisation, communication, and customer focus.

What we offer

• Competitive Salary:

Reflecting your skills and experience

• Bonus Scheme:

Role-related and achievable

• Generous Leave:

25 days annual leave + bank holidays

• Holiday Purchase Scheme:

Buy up to 10 additional days

• Comprehensive Benefits:

o Pension plan (up to 7% employer match)
o Life assurance
o Employee Assistance Programme
o Employee referral scheme

• Career Development:

Opportunities to grow within Johnson Controls

• Free Onsite Parking
• Employee Discounts:

High street brands, cycle-to-work, and JCI products

What you will do

• Coordinate service field operations for large direct clients and strategic accounts
• Handle inbound service requests and prioritise urgent break‑fix activities
• Dispatch field technicians efficiently to meet customer needs
• Support O&M field labour activities when required
• Ensure service activities are recorded accurately and completed within SLA

What we look for

Must-Haves:

• Strong organisational and coordination skills
• Customer‑focused mindset with good communication skills
• Ability to manage multiple service requests in a fast‑paced environment

Nice-to-Haves:

• University degree with a minimum of 1 year relevant experience