What you will do

Join our team as a Customer Service Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

What we offer

• Competitive Salary:

Reflecting your skills and experience

• Generous Leave:

25 days annual leave plus Bank Holidays

• Holiday Purchase Scheme:

Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

• Pension plan (up to 7% employer match)

• Life assurance

• Employee assistance program

• Referral scheme

• Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development:

Extensive growth and advancement opportunities

How you will do it

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.

• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.

• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.

• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.

• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

What we look for Must haves:

• Strong customer service skills

• Confident using computers and quick to learn new systems

• Organised, proactive, and comfortable picking up the phone

Nice to haves:

• Experience in scheduling, planning, or coordinating workloads

• Knowledge of the security or engineering industry