Fire Alarm Service Engineer – Static Site (Kent)What You Will Do

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.

You will join a dedicated on-site team responsible for the servicing, preventative maintenance, routine servicing, fault-finding, and remedial works associated with site-wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.

Typical systems include:

• Conventional & addressable fire detection and alarm systems

• Networked systems and graphical interfaces

• Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)

• Mechanical fire suppression equipment

You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.

What We Offer

• Competitive salary and commission scheme

• Overtime rates and door-to-door travel time

• Call-out rota payment

• Company vehicle, fuel card, and full PPE

• 25 days holiday plus bank holidays, with the option to purchase additional days

• Paid sick leave

• Matched pension contributions, life assurance, and employee assistance programme

• Discounts on high street brands and Johnson Controls security products

• Cycle-to-work scheme and employee referral scheme

• Access to business resource groups

• Extensive on-the-job and cross-training opportunities with outstanding resources

• Training on Johnson Controls values, systems, and products

• All equipment required to complete your work

• Long-term career development and progression pathways

• Supportive, collaborative team environment promoting work–life balance and wellbeing

How You Will Do It

• Service, maintain, and fault-find on fire detection and fire alarm systems

• Receive training and development in gas suppression and mechanical suppression systems

• Carry out integrity testing (training provided if required)

• Complete all service documentation accurately using an i Pad and service software

• Liaise with the client to obtain permits to work and ensure compliance with site procedures

• Attend mandatory training and maintain required certifications

• Support occasional mechanical and passive fire protection tasks

• Participate in the on-call rota on a rotating weekly basis

• Identify, escalate, and report health and safety concerns promptly

• Conform to all QEHS regulations and contribute to a zero-harm workplace

• Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations

• Take part in internal technical audits and continuous improvement activities

• Coach and support apprentices and new starters

• Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions

• Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For Required

• Proven experience working with fire detection and fire alarm systems

• Experience within a service-focused business

• Good understanding of gas suppression systems and their maintenance

• Technical knowledge of fire legislation, standards, and associated field devices

• Integrity testing experience (or willingness to train)

• Excellent communication and customer service skills

• Strong IT literacy

• Full UK driving license

• Ability to work independently and as part of a team

• Willingness to travel for training

• Ability to participate in the out-of-hours callout rota

• Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high-security site checks)

Desirable

• Experience coaching or developing others
• Experience working on high-hazard or critical-infrastructure sites

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