Service Now Junior Administrator About the Role

We need a Service Now Junior Administrator to support daily platform operations. This role suits someone with basic Service Now knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized.

Key Responsibilities

• Manage routine admin tasks: user accounts, roles, groups, and access.
• Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM.
• Help maintain data quality and clean up outdated records.
• Investigate user issues and escalate when needed.
• Support small enhancements like catalog updates, notifications, and simple workflows.
• Assist with upgrades, testing, and general maintenance.
• Keep documentation updated.
• Follow platform standards and best practices.

Skills & Qualifications

• 2–4 years of Service Now operations or admin experience.
• Bachelor’s degree in IT or related field (or equivalent experience).
• Basic understanding of ITSM and CMDB.
• Knowledge of tables, forms, roles, and access controls.
• Willingness to learn and ask questions.
• Strong attention to detail and process discipline.
• Good communication skills with technical and non‑technical users.
• Helpful: experience in IT support or system administration.

Nice to Have

• Experience with catalog items, notifications, or UI policies.
• Basic JavaScript or interest in scripting.
• Familiarity with Flow Designer.
• Service Now CSA certification or plans to pursue it.
• Understanding of ITIL basics.