Build Your Best Future with Johnson Controls

At Johnson Controls, we’re reimagining the performance of buildings to serve people, places, and the planet. As a global leader in smart, healthy, and sustainable buildings, we create environments where people thrive—and we offer careers where you can do the same.

We’re now looking for an Operations Support Administrator to join our Christchurch team, supporting our Wormald fire protection business. If you’re highly organised, customer-focused, and thrive in a fast-paced operational environment, this is an opportunity to build a long-term career with an industry leader.

About Us

Wormald has been protecting people and property in New Zealand for 140 years, earning a reputation as the country’s most trusted fire protection specialist. As part of Johnson Controls, a global technology leader operating in over 150 countries, you’ll be backed by the scale, stability, and innovation of a 117,000-strong global organisation.

At Johnson Controls, we invest in your physical, financial, and emotional wellbeing, and we value diverse voices, fresh ideas, and continuous improvement.

What’s in It for You

• Competitive salary package with staff benefits

• Supportive, inclusive, and high-performing team culture

• Ongoing training, development, and genuine career progression opportunities

• The chance to work for a company committed to safety, sustainability, and employee wellbeing

What You’ll Be Doing

In this pivotal role, you’ll be the backbone of our service operations, ensuring seamless coordination between customers, technicians, and internal teams.

• Plan and manage technician scheduling and dispatch (planned and reactive work)

• Coordinate customer service requests from initiation through to completion

• Support BWOF compliance requirements

• Manage parts, billing processes, and assist with collections

• Provide accurate and timely operational and business support

How You’ll Make an Impact

• Build strong relationships with internal teams and external customers

• Identify and implement improvements to processes, service delivery, and professionalism

• Contribute to the profitability and efficiency of the business through high-quality administrative support

What We’re Looking For

• Proven ability to work independently, with strong organisation and attention to detail

• Excellent communication and interpersonal skills

• Experience in service operations, scheduling, or coordination roles (trade or technical environments highly regarded)

• Associate degree preferred or equivalent practical experience

Pre-Employment Checks

As part of our commitment to safety and compliance, employment is subject to reference checks, medical assessment, criminal record check, and drug & alcohol testing.

Ready to Apply?

If you’re looking for a role where your work truly makes a difference—and where your career can grow with a global leader—we’d love to hear from you.

Apply now, or for a confidential discussion about the role, email Janis Sotelo at janis.sotelo@jci.com

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