Service Now CMDB Architect Location:

Pune/Bangalore

Role Overview

We are seeking an accomplished Service Now CMDB Architect with over 12 years of experience in IT service management and configuration management along with working knowledge on CMDB architecture. This role focuses on engineering a reliable, CSDM‑aligned CMDB, developing platform capabilities, ensuring data quality, and supporting governance standards. The developer will collaborate with ITSM and other teams and act as a technical SME for configuration data integrity.

Key ResponsibilitiesCMDB & CSDM Engineering 7 Architecture:

• Implement and maintain CSDM-aligned CMDB class models, relationships, domains, and lifecycle states.
• Architect and develop the Service Now CMDB framework to enhance scalability, performance, and alignment with industry best practices.
• Configure and maintain CMDB Data Manager, CI lifecycle/retirement flows, and health inclusion rules.
• Build platform logic to support CMDB Completeness, Correctness, Compliance, staleness checks, and automated data quality remediation flows.
• Support CI ownership models, governance standards, naming conventions, and metadata stewardship.
• ITOM Discovery / ITOM Knowledge to support in migration for risk and impact.
• Support audit and compliance requirements for CMDB health, evidence packs, remediation tracking, and data lineage documentation.
• Must follow best practice and drive towards out of the box model on platform.
• Participate in governance forums and provide technical input for policy and architecture decisions.
• Maintain dashboards and reports for CSDM, CI health, ownership, and completeness/correctness trends.
• Have worked in Agile/scrum environment.
• Support audit and compliance requirements for CMDB health, evidence packs, remediation tracking, and data lineage documentation

Service Now Platform Development & Architecting

• Develop server-side scripts(Script Includes, Business Rules, Fix Scripts),client-side scripts, UI policies, and UI actions.
• Build and maintain Flow Designer, Integration Hub spokes,Transform Maps, and scripted transformations.
• Develop integrations for CI data ingestion and normalization, ensuring strong reconciliation logic and data integrity.
• Optimize platform performance (queries, indexes, efficient Glide Record patterns) and implement managed error-handling.
• Cloud integration hands-on experience
• Author technical documentation (data contracts, mapping specs, runbooks, ADR)
• Peer reviews the code of Junior engineer, participate in SCRUM agile ceremonies and
• Work alongside Platform team to be aligned with Release and deployment

Cross-Team Collaboration

• Work closely with ITSM, Application Owners, Network, DBA, Platform Engineering, and ITOM Discovery SMEs.
• Provide technical mentorship to junior admins and analysts.

Must‑Have Qualifications

• 12+ years of Service Now development experience.
• Focused on CMDB/CSDM modeling, CI class engineering, and data management.
• Strong proficiency in Script Includes, Business Rules, Fix Scripts, Transform Maps, and Flow Designer.
• Solid understanding of CSDM across business, application, and technical service layers.
• Hands‑on experience with Identification & Reconciliation: identifiers, precedence logic, dedupe/orphan prevention.
• Strong platform engineering fundamentals: scoped apps, API usage, async processing, error logging.
• Exposure to Service Graph Connectors or CMDB integration pipelines.
• Knowledge of ITOM Discovery concepts (not deep engineering), including:
• Patterns & probes
• MID Server architecture basics
• Credential logic
• Dependency interpretation

Practical experience with CMDB Health and automated remediation workflows.