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Customer Service Representative

Johnson Controls

Customer Service Representative

Johnson Controls

Kansas City-Missouri-United States of America

·

On-site

·

Full-time

·

1mo ago

Required skills

Customer Service

Emergency Dispatch Operator (EDO)Promotional opportunities are available after 90 days.

The hourly wage ranges from $14 to $16, depending on experience.

Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.

Responsibilities include, but are not limited to, the following:· You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.· Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.· Document alarm handling procedures and complete alarm processing as per standard operating procedures.

You will carry out your responsibilities by:Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities.

During this training, you will develop the skills necessary to succeed.

Required· Must be 18 years old· Customer service experience· Excellent communication skills· Able to type between 20 – 25 wpm· Basic knowledge of computer applications Preferred· Strong problem-solving skills· High School Diploma or GEDCandidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics.

And they must be willing to perform other duties as assigned.

This position requires you to maintain the necessary licensing as part of the job requirements.

Who we are:Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law.

If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.HIRING HOURLY RANGE: $14 - $16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.

For details, please visit the

About Us tab on the Johnson Controls Careers site at

https:

//jobs.johnsoncontrols.com/about-us.

Johnson
Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Johnson Controls

Johnson Controls International plc is an American-Irish multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings. As of mid-2019, it employed 105,000 people in around 2,000 locations across six continents.

10,001+

Employees

Cork

Headquarters

Reviews

4.0

10 reviews

Work-life balance

3.2

Compensation

3.8

Culture

4.1

Career

3.4

Management

3.1

72%

Recommend to a friend

Pros

Good benefits and compensation

Supportive team culture and friendly coworkers

Flexible work arrangements and remote options

Cons

Work-life balance challenges and heavy workload

Management responsiveness issues

Limited career advancement opportunities

Salary Ranges

271 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Data Analyst

0 reports

$136,240

total per year

Base

-

Stock

-

Bonus

-

$115,804

$156,676

Interview experience

2 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Offer rate

50%

Experience

Positive 50%

Neutral 50%

Negative 0%

Interview process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Technical Interview

5

Offer

Common questions

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving

Industry Knowledge