JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As an Area IFM Lead at JLL, you will oversee all Integrated Facilities Management (IFM) operations and delivery within the Area, connecting IFM to other GPP service lines while bridging Regional IFM leadership to site level IFM teams and fostering client relationships at the Area level. This role ensures contract governance requirements are met and high client satisfaction is achieved through collaborative relationships with other IFM Leads and operational IFM delivery teams while requiring regular travel to all sites within the Area to drive excellence in service delivery. You will lead and manage all IFM operations within the assigned area, ensuring delivery of integrated facilities management services that align with JLL and GREF goals, objectives, and Leadership Principles while fostering a collaborative and empowering culture that inspires team members to achieve their full potential. This position involves driving innovation in service delivery, leveraging technology and best practices to enhance operational efficiency and exceed client expectations while developing and maintaining strong relationships with clients as their trusted advisor, directly contributing to JLL's transformative solutions for the real estate industry through comprehensive integrated facilities management leadership and operational excellence.

Area oversight this person will be responsible for:

Portfolio: 31 JLL managed sites (21 US, 10 LATAM) with ~5.6M RSF

Team size: ~114 employees

What your day-to-day will look like:

• Lead and manage all IFM operations within assigned area ensuring delivery of integrated facilities management services aligned with JLL and GREF goals and Leadership Principles
• Foster collaborative and empowering culture while inspiring team members to achieve full potential and contribute to organizational success through effective leadership
• Drive innovation in service delivery leveraging technology and best practices to enhance operational efficiency and exceed client expectations across multiple locations
• Develop and maintain strong relationships with clients acting as trusted advisor while continuously seeking opportunities to add value to their business operations
• Monitor and manage financial performance ensuring achievement of established financial targets while driving cost savings initiatives for operational efficiency
• Champion culture of safety and compliance implementing rigorous health and safety standards to mitigate risk and ensure safe working environments
• Proactively identify opportunities for growth and expansion within assigned area while collaborating with business development teams for new business opportunities
• Connect IFM to other GPP service lines while bridging Regional IFM leadership to site level IFM teams through regular travel and relationship building.

Required Qualifications:

• Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis and 8+ years of experience in facilities management
• Focus on integrated facilities management with proven track record of successfully leading teams and managing IFM operations across multiple and remote locations
• Excellent communication and interpersonal skills with ability to build strong relationships with clients, stakeholders, and team members across diverse environments
• Experience in translating client needs and balancing interests of client with those of JLL while demonstrating strong business acumen and financial management capabilities
• Sound knowledge of health and safety regulations and compliance requirements with ability to ensure contract governance requirements are met
• Leadership experience fostering collaborative relationships with other IFM Leads and operational IFM delivery teams for high client satisfaction achievement
• Ability to drive excellence in service delivery through regular travel to all sites within Area while connecting IFM to other service lines effectively.

Preferred Qualifications:

• MBA degree with demonstrated experience in driving operational efficiency and implementing innovative solutions in integrated facilities management environments
• Familiarity with technology solutions and tools for operations optimization with experience promoting sustainability awareness and fostering environmental stewardship culture
• Ability to collaborate with sustainability teams to monitor key metrics and drive progress towards sustainability targets in facilities management operations
• Knowledge of emergency prevention and operational controls with cross-selling experience and growth opportunity identification skills
• Understanding of GPP service lines integration with experience bridging Regional IFM leadership to site level teams across multiple locations
• Background in contract governance and compliance management with ability to exceed client expectations through innovative service delivery approaches.

Location:

Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.