JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role:

The Facility Coordinator assists the Facilities Manager in coordinating and executing daily facility operations. Through effective communication with clients and internal teams, this role ensures smooth delivery of facility services and maintains high customer satisfaction.

Job Responsibilities:

Daily Operations Support:

Assist the Facilities Manager in daily operations to support smooth facility operations
Receive, record and track service requests from tenants and clients
Manage work order systems and ensure all requests are processed in a timely manner
Identify facility issues and escalate to appropriate team members or vendors

1. Vendor Coordination
   Serve as point of contact for vendors and contractors
   Coordinate vendor work schedules and ensure service delivery meets contract standards
   Monitor vendor performance and collect feedback on service quality
   Maintain vendor-related documentation and records

Administrative Tasks and Reporting:

Accurately maintain all documentation, records and reports related to facility operations
Assist in preparation of monthly and quarterly reports
Track facility budgets and expenses and identify variances
Perform administrative tasks including data entry, filing and record keeping

Customer Service and Communication:

Provide excellent customer service to tenants and clients
Respond to facility-related inquiries promptly and professionally
Facilitate effective communication among internal teams, vendors and clients
Collect and document client feedback for service improvement

1. Project Support
   Assist the Facilities Manager in implementing small to medium-sized facility projects
   Track project progress and provide updates to stakeholders
   Maintain project-related documentation, schedules and budgets
   Participate in project meetings and prepare meeting minutes as required

2. Other Duties
   Any and all other duties and tasks assigned
   Knowledge, Skills & Abilities
   Education/Training
   Minimum Required: Bachelor's degree or equivalent work experience

Preferred: Degree in Facilities Management, Property Management or related field

Years of Relevant Experience:

Minimum Required: Minimum of 3 years experience in Facilities Management, Property Management or customer service field

Preferred: Experience in commercial facilities or corporate environment

Skills and Knowledge:

Minimum Required:
Excellent organizational and multitasking abilities
Strong customer service orientation and communication skills
Attention to detail and problem-solving abilities
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent verbal and written communication skills in both English and Japanese
Knowledge of work order management systems or CMMS

Preferred:

Experience in project coordination
Knowledge of vendor management
Experience with budget tracking and financial reporting
Other Abilities
Ability to remain calm under pressure and manage multiple priorities effectively
Proactive approach and positive attitude
Team player with ability to work independently
Flexible and adaptable to changing priorities
Certifications/Licenses
Minimum Required: N/A

Preferred: Facilities Management related certifications (FMA, IFMA, etc.)

Physical Work Requirements and Work Conditions:

Frequent movement throughout the facility required
Work in standard office environment
Occasional response required outside normal business hours or on weekends

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.