JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role is responsible for the high-velocity execution of day-to-day site soft services operations (cleaning, landscaping, pest control, etc.). You will own the service delivery lifecycle, ensuring that vendors perform at peak efficiency and that every client request is met with urgency and precision. This role requires a "zero-lag" mindset and a radical commitment to accountability.

Contract Management

• Monitor contract lifecycles to ensure zero service gaps; trigger re-procurement ahead of schedule.

• Continually audit contracts to ensure maximum ROI and service efficiency for the client.

• Rapidly identify and close performance gaps to maintain a high-performing regional portfolio.

Operations

• Own the implementation of benchmarking and "best-in-class" day to day operational standards.

• Foster a high-accountability environment focused on execution, teamwork, and personal success.

Client/Stakeholder Management

• Build high-trust relationships with stakeholders to anticipate and solve local needs before they escalate.

• Own operational KPI metrics; consistently meet or exceed performance targets through rigorous management.

• Partner with the Site Services Manager to rapidly deploy service improvements and cutting-edge innovations.

Service Delivery

• Analyze metric variances; design and execute operational rapid-response mitigation strategies.

• Ensure 100% data integrity across all technology platforms and information systems.

• Support special initiatives and ad-hoc reporting with tight deadlines and high visibility.

People Skills

• Communicate effectively with all levels of the organization, from front-line staff to executives.

• Resolve delivery conflicts with speed and diplomacy.

• Provide clear direction and career coaching to build a high-velocity, reliable team.

Quest for Excellence

• Refuse to settle for mediocre delivery; constantly challenge the status quo.

• Think beyond traditional FM models to deliver "above and beyond" service experiences.

• Solve complex operational problems using a holistic, data-driven approach.

• Act as a critical consultant to the Regional teams to support cross-country operations.

• Utilize elite organizational skills to prioritize high-volume workloads under pressure.

• Guarantee a safe environment by maintaining 100% compliance with fire, health, and safety regulations.

User Ticket System

• Manage the tickets portal as the mission control for all daily activities.

• Ensure every request is routed, tracked, and closed strictly within the contractual timescales.

• Maintain total ownership of tickets KPIs to ensure zero lag in user support.

Requirements

• Extensive FM experience in tech or multinational sectors; expert in vendor and budget management.

• Operational grip; solid understanding of soft services and building operations.

• Proven ability to remain calm and decisive in rapidly changing, high-stress environments.

• Self-motivated, goal-oriented, and possesses the "gravitas" to lead peers and vendors.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.