IFM Program Lead – Enablement at JLL

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an IFM Program Lead – Enablement for our Integrated Facility Management business line.About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose: The IFM Program Lead – Enablement EMEA drives operational excellence through technology integration, process improvement, and specialized program management across the EMEA portfolio. This role leads the implementation of workplace innovation initiatives, manages wellness programs, and enables service delivery enhancement through technology and standardization. The position is responsible for testing and integrating new solutions, managing specialized amenity programs, and supporting the broader workplace experience transformation agenda.What this job involves:

Technology & Innovation Leadership:

• Partner with Amazon/JLL tech teams on workplace solutions

• Lead implementation of automation and innovation initiatives

• Coordinate pilot programs for new service delivery tools

• Drive adoption of workplace management systems

• Support integration of emerging technologies

• Develop digital transformation roadmaps

Wellness Program Management

• Direct fitness center operations across portfolio

• Oversee gymnasium management and programming

• Coordinate fitness class scheduling and delivery

• Manage wellness initiative implementation

• Monitor program performance and utilization

• Drive continuous program improvement

Specialized Program Management

• Lead Dogs at Work program implementation

• Develop and maintain program guidelines

• Ensure compliance with health and safety standards

• Coordinate registration and verification processes

• Manage program communications

• Monitor program effectiveness

Process Excellence

• Develop standardized operational procedures

• Implement best practice frameworks

• Lead continuous improvement initiatives

• Create service delivery playbooks

• Drive operational efficiency

• Support change management

Portfolio Analytics & Reporting

• Implement workplace analytics tools

• Develop performance dashboards

• Support data-driven decision making

• Monitor program effectiveness

• Track improvement initiatives

• Prepare analytical reports

Ad Hoc Program Development

• Lead undefined/emerging workplace programs

• Provide interim management for new initiatives

• Support rapid deployment of critical programs

• Act as incubator for new service lines

• Develop scalable solutions

• Enable program transitions

Sound like you? To apply you need to have: Essential Experience

• 8+ years' experience in workplace services/facilities management

• Strong background in process improvement and innovation

• Experience managing specialized workplace programs

• Track record of technology implementation

• Proven success in change management

• Experience in program development

• Background in data analytics

Technical Competence

• Understanding of workplace technology platforms

• Knowledge of process improvement methodologies

• Expertise in program management

• Proficiency in data analysis

• Understanding of wellness program management

• Experience with quality management systems

• Knowledge of health and safety requirements

Leadership & Personal Qualities

• Innovation mindset

• Strong analytical abilities

• Excellence in stakeholder management

• Change management expertise

• Problem-solving capabilities

• Project management skills

• Strategic thinking abilities

• Cultural awareness

Qualifications

• Bachelor's degree in Business, Technology, or related field

• Project management certifications (PMP, Prince2)

• Process improvement certifications (Six Sigma, Lean)

• Wellness program certifications beneficial

• Fluent in English; additional European languages advantageous

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.