JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Global Vendor Strategy & Performance Manager plays a critical role in overseeing third-party vendors supporting accommodations, furniture, and move-related work for JLL. This position is responsible for vendor relationship optimization, ensuring contract compliance, implementing performance evaluation frameworks, and driving continuous improvement initiatives across global operations. You'll serve as the primary liaison between internal stakeholders and external vendors, managing performance metrics, coordinating improvement plans, and ensuring service delivery excellence across the organization's vendor network.

Your day-to-day tasks will include:

• Collecting and analyzing monthly vendor performance reports based on mutually agreed criteria with stakeholders, including client’s leadership, and generating comprehensive reporting for leadership teams

• Developing and maintaining vendor performance evaluation frameworks, scorecards, and monitoring systems to ensure consistent assessment across global operations

• Conducting regular vendor performance reviews and coordinating performance improvement plans and corrective actions when service standards are not met

• Managing vendor onboarding and offboarding processes while optimizing ongoing relationships to maximize value, compliance, and service quality

• Ensuring timely communication of contract changes, new vendor additions, and pricing updates to delivery teams across global operations

• Serving as the escalation point for delivery teams encountering vendor service issues, coordinating swift resolution and implementing corrective actions

• Supporting stakeholder involvement in contract negotiations, vendor selection processes, and cost management optimization strategies

Required Qualifications:

• 10+ years of experience in vendor management or supplier relationship management

• Proven track record overseeing third-party vendor programs in accommodations, furniture, and/or move management sectors

• Strong expertise in vendor relationship management, including performance evaluation, contract compliance, and escalation resolution processes

• Demonstrated experience developing and implementing performance evaluation systems for global or multi-site vendor networks

• Advanced understanding of quality assurance standards, cost management principles, and continuous improvement methodologies

• Strong analytical abilities to assess performance trends and identify optimization opportunities using quantitative and qualitative data

• Excellent communication and stakeholder management skills for coordinating with internal teams and external vendor partners

Preferred Qualifications:

• Experience working in a matrixed, international corporate environment with cross-functional teams

• Background supporting contract negotiation processes and vendor selection activities

• Familiarity with conducting detailed contract compliance monitoring and managing documentation such as certificates of insurance and regulatory compliance requirements

• Knowledge of workplace services, corporate real estate, or facilities management operations

• Experience implementing vendor quality standards and monitoring processes that drive measurable service improvements

• Proficiency with vendor management systems, performance tracking tools, and reporting platforms

• Project management certification (PMP, PRINCE2) or supply chain/procurement credentials (CPSM, CSCMP)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Cincinnati, OH

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.