JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices.
The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for Westpac staff and visitors.

Key responsibilties:

• Be the friendly first face for all employee questions, concerns, and feedback about workplace services—making sure everyone feels taken care of and comfortable

• Deliver excellent workplace services that meet our standards, match our professional image, and follow all local rules and regulations

• Walk through the workplace regularly to check that services are running smoothly and meeting quality standards

• Help collect information and create reports that track how well we're meeting client needs

• Look for ways to make the workplace experience even better

• Meet and beat your performance goals while helping the team and client succeed

• Partner with key team members to plan and run events that bring people together and improve the workplace vibe

• Be visible and approachable—spend at least two hours each day greeting people at entrances and checking that all spaces (offices, conference rooms, break areas, etc.) have what they need

• Respond to every request or issue within one day and personally follow up to make sure problems are solved

• Build real connections with employees and visitors, creating a welcoming and positive workplace culture

• Team up with coworkers across different departments (Facilities, Engineering, Projects, etc.) to deliver great workplace experiences

Sound like you? This is what we're looking for:

• Prior experience in hospitality, facilities / property management, operations and/or knowledge of commercial real estate

• Exceptional customer service skills and professionalism

• Ability to manage multiple priorities and deliver results in a fast-paced environment with competing priorities

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

• Ability to adapt to new devices, technology, and applications

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today and quote ECREQ490911

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.