Senior Facilities Manager at JLL

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site Management:

• Manage site budget
• Manage P&L for the account, including working on forecasting and ensuring compliance to budget. Also manage Accounts Receivables processes.
• Explore and implement cost saving opportunities. Drive efficiencies and optimize performance.
• Manage all financial risk for the site.

Operational:

• Ensure the operation is running according to contract requirements
• Meet or Exceed all KPIs and ensure contract requirements are met
• Prepare all reports required by at global and regional level including as required by client
• Manage and oversee all preventive maintenance, reactive maintenance, client request and complaint handling for the client’s sites.
• Oversee vendor management and ensure the account is compliant with supply chain approved processes.
• Oversee open work environment on site and create a culture that enhances customer experience
• Manage and build a high-performance team in country through transformational leadership and change management techniques, proactively identify issues
• Understand and oversee projects as needed, project management fundamentals and best practices
• Drive success and engagement for the team

Client Relationship

• Build strong relationships with clients, network and other stakeholders through communications and reporting.
• Drive highly satisfied client outcomes through excellent communication, problem solving, and action planning.
• Engage with the client for customer surveys, and other performance platforms, to make sure we deliver excellent service level.
• Proactively fosters a strong communication stream with key stakeholders.

Risk & Compliance

• Ensure compliant with Health & Safety standard, JLL ethics and regulatory requirements. Drive a risk conscious culture within the team. Ensure that risk escalation processes are followed.
• Ensure all incidents are reported and managed per the client and JLLs best practices and internal reporting processes. Quickly and effectively, respond to incidents and ensure accurate communications are escalated.
• Ensure all team member complete corporate mandatory training.

Skills and experience (typical)

• Strong facilities management background across multi-service environments with 10 – 15 years’ experience at management level

Location:

–Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.