IFM Program Manager– Enablement at JLL

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an IFM Program Manager– Enablement for our Integrated Facility Management business line.About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose: The IFM Program Manager – Enablement EMEA is responsible for implementing workplace innovation initiatives, managing day-to-day operations of specialized programs, and supporting technology integration across the EMEA portfolio. This role focuses on tactical execution of process improvements, coordinates wellness programs, and supports the implementation of new workplace solutions while ensuring consistent service delivery and program effectiveness.What this job involves:

Technology Implementation & Support:

• Execute workplace technology integration initiatives

• Support automation tool implementations

• Coordinate system testing and deployment

• Manage pilot program documentation

• Monitor system performance

• Maintain technical documentation

• Support user adoption programs

Wellness Program Operations

• Coordinate fitness center daily operations

• Manage fitness class schedules and providers

• Monitor facility maintenance and compliance

• Track utilization and performance metrics

• Coordinate with wellness vendors

• Maintain program documentation

• Support member engagement initiatives

Dogs at Work Program Administration

• Manage program registration process

• Coordinate compliance checks

• Maintain program documentation

• Support issue resolution

• Track program metrics

• Coordinate with facilities teams

• Ensure policy compliance

Process Implementation

• Execute standardized procedures

• Document best practices

• Support improvement initiatives

• Maintain operational playbooks

• Track process performance

• Coordinate training programs

• Implement quality controls

Data Management & Reporting

• Collect and analyze program data

• Prepare regular performance reports

• Maintain analytics dashboards

• Track KPI measurements

• Support data-driven decisions

• Document program outcomes

• Generate insight reports

Project Support

• Support new program implementations

• Coordinate cross-functional initiatives

• Manage project documentation

• Track project deliverables

• Support change management

• Maintain project schedules

• Coordinate stakeholder communications

Sound like you? To apply you need to have: Essential Experience

• 5+ years' experience in workplace services/facilities management

• Experience in program implementation

• Background in process improvement

• Knowledge of technology deployment

• Experience in data analysis

• Project coordination experience

• Vendor management background

Technical Competence

• Proficiency in workplace management systems

• Strong analytical skills

• Understanding of program management

• Knowledge of process documentation

• Experience with reporting tools

• Understanding of wellness operations

• Health and safety awareness

Professional Skills

• Excellent organizational abilities

• Strong attention to detail

• Effective communication skills

• Problem-solving capabilities

• Project coordination expertise

• Data analysis skills

• Stakeholder management ability

• Process-oriented mindset

Qualifications

• Bachelor's degree in relevant field

• Project management certifications beneficial

• Process improvement certifications advantageous

• Wellness program certifications a plus

• Fluent in English; additional languages beneficial

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.