JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Roll

The Receptionist serves as the vibrant face of our organization and the first ambassador of our celebratory culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering memorable first impressions that reflect our client's dynamic, celebration-focused environment while supporting the Campus Workplace Manager in executing operational excellence and the broader human experience strategy across all client sites.

Duties & responsibilities Guest & Visitor Experience

• Provide exceptional first impressions through warm, professional, and enthusiastic greetings to all visitors, clients, and employees

• Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere

• Coordinate visitor logistics including meeting room assignments, and refreshment services

• Handle incoming calls with energy and professionalism, routing inquiries efficiently

• Create memorable welcome experiences for VIP visitors through personalized greetings and special touches

• Maintain awareness of company celebrations and achievements to share exciting news with visitors

Workplace Atmosphere & Energy

• Serve as the primary ambassador of the company's celebratory culture, radiating positive energy and enthusiasm

• Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements

• Create moments of delight through personalized interactions, surprise treats, or uplifting conversations

• Act as information hub for upcoming celebrations, events, and workplace activities

Site Operations

• Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day

• Act as information hub for upcoming celebrations, events, and workplace activities

• Create and track facilities management tickets for maintenance issues

• Monitor and follow up on service requests until resolution

• Support preventive maintenance programs through timely issue reporting

Event & Celebration Support

• Assist with event setup and coordination for celebrations and gatherings

• Support registration and check-in processes for company events and celebrations

• Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

• Anticipate client needs to create memorable experiences

• Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Mail Management

• Receive and process incoming mail and parcels

• Notify recipients of arrivals and manage secure storage

• Arrange courier services and manage outgoing parcels

Conference Room & Meeting Support

• Proactively manage meeting room bookings through EMS/Book-It systems Resolve scheduling conflicts and optimize space utilization

• Perform daily conference room checks and report maintenance issues Coordinate with IT and facilities teams to ensure seamless meeting operations Support catering arrangements for meetings and events when required

Experience

• 2-years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

• Managed high profile management team (e.g., C-suite & VVIPS)

• Prior experience to manage meeting room services is an advantage

• Minimum 2-3 years of reception or customer service experience

• Experience in corporate office environment preferred

• Familiarity with workplace management systems advantageous

Skills Required

• Excellent verbal and written communication skills

• Exceptional attention to detail and organizational abilities

• Strong multi-tasking capabilities with ability to prioritize effectively

• Proficiency in MS Office Suite

• Customer service orientation with ability to anticipate needs

• Ability to work independently while supporting team objectives

Personal Attributes

• Professional, courteous, and cooperative demeanor

• Confident, friendly, and engaging personality

• Discrete and trustworthy in handling confidential information

• Adaptable and open to innovative workplace practices

• Strong drive to deliver exceptional service experiences

• Cultural awareness and sensitivity to diverse stakeholders

Additional Requirements

• Ability to maintain composure in busy, fast-paced environment

• Flexibility to support various workplace initiatives and events

• Understanding of health and safety protocols

• Willingness to learn and adopt new technologies and processes

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.