Workspace Experience and Operations Assistant Manager at JLL

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Lead and assist subordinates to provide office and facilities maintenance support to ensure daily operation run smoothly i.e. cleaning, pest control, inventory record, landscape, access permit, e, catering equipment and facilities maintenance etc.

• Prepare report i.e. Monthly EMS report, ESG report, QRB report, Earth Hour report, EMS quarterly deck report, Half-yearly Evacuation drill report, PPM yearly plan.

• Supporting the half-yearly fire evacuation drill such as coordinate and provide briefing session to the floor evacuation leaders, issue internal notice to building occupants, coordinate with Police station, fire service department, lands department, MTR and nearby building, arrange manpower and work plan for the drill and providing the report accordingly

• Check all the Work orders in Corrigo (including all PM work and cleaning audit assessment) to be closed before the deadline.

• On site stand by support with catering service management and emergency contingency work during typhoon and black rainstorm period.

• Coordinate with vendors, raised PO request and arrange manpower for yearly event i.e. Christmas tree and flower decoration, CNY peach blossom and plants decoration etc.

• Assist Facilities Manager and CS in implementing local and regional initiatives, i.e. Organic farm program, Clean desk policy, Toilet paper dispenser replacement for whole building etc.

• Prepare cost proposal for daily R&M work, incident reporting, daily site walk with vendor and client.

• Document collection for EMS, DART, and audit.

• Assist any other adhoc work from Seniors and clients.

Desired or preferred experience and technical skills Required Skills and Experience

• Bachelor's degree required; advanced degree preferred

• 8+ years of progressive experience in client relationship management, business development, or related field

• Proven track record of managing large, complex client relationships and achieving revenue growth targets

• Demonstrated success in strategic account planning and execution

• Strong understanding of commercial real estate services and market dynamics

• Experience leading multi-disciplinary teams and managing complex service delivery

• Exceptional communication, presentation, and negotiation skills

Required Skills and Attributes

• Strategic thinking with ability to develop long-term vision and translate it into actionable plans

• Strong commercial acumen and financial management capabilities

• Exceptional relationship-building skills at all organizational levels

• Leadership presence and ability to influence without direct authority

• Problem-solving mindset with focus on creating innovative solutions

• Resilience and adaptability in a dynamic business environment

• Client-centric approach with commitment to excellence

• Collaborative team player who can work effectively across organizational boundaries

• Strong ethical foundation and professional integrity

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.