Senior Program Manager at JLL

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Objective:

Lead and deliver an integrated workplace transformation program, providing exceptional project management, stakeholder engagement, and strategic alignment across all phases of a multi-year corporate relocation. Champion program excellence and act as the central point for client communications and cross-team coordination.

Key Result Areas:

• Program Leadership and Delivery

• Stakeholder Engagement and Client Management

• Team and Vendor Management

• Operational Excellence and Compliance

• Financial Management and Reporting

Key Responsibilities:

Program Leadership & Delivery:

• Oversee end-to-end delivery of all workplace transformation and relocation phases, ensuring program objectives and milestones are met.

• Develop and monitor comprehensive program schedules, risk registers, and reporting frameworks, acting as escalation point for critical issues.

• Integrate project delivery with client change initiatives to support adoption of new workplace strategies.

Stakeholder Engagement and Client Management:

• Act as primary client interface, leading communication and engagement with executive sponsors and key stakeholders.

• Champion positive business unit engagement and facilitate executive/user workshops.

• Coordinate cross-functional workstreams (internal/external) including facilities management, business unit leaders, IT, and communications.

• Foster a culture of collaboration and continuous improvement across all workstreams.

Team & Vendor Management:

• Allocate, manage, and mentor project teams, including direct oversight of the Relocation Manager.

• Direct and review performance of relocation vendors and service partners, ensuring quality, compliance, and budget adherence.

Operational Excellence & Compliance:

• Lead scenario planning and sequencing for complex moves across building levels and business units.

• Ensure compliance with WHS and statutory requirements; proactively address risks and operational challenges.

• Identify process improvements and implement lessons learned to drive efficiency and program excellence.

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Financial & Reporting Oversight:

• Develop and track program budgets, manage financial forecasts, and provide variance analysis.

• Deliver clear executive dashboards and reports on progress, spend, risks, and workforce impacts for client leadership.

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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