JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities: Account Operations

• Initiate strategies to achieve measurable improvements in operation efficiencies, in conjunction with your team including Service Delivery Manager, Nlyte Specialist etc.

• Develop and implement innovative programs and processes to improve operations

• Take and create experiences that are easy to deal with, that create consistent and sustainable value for our clients, customers, and each other respectfully.

• Able to do transition for newly site by liaising with other transition team members.

• Work together with site team, support a variety of critical business functions including financial, procurement, vendor management, contract management, transportation programs and general office services. Find innovative ways to streamline and enhance service delivery, while keeping an eye on the bottom line.

• Ensure client SLA and KPI are met and exceeded.

• Ensure monthly reporting is understaken to demonstrate the efficient operations, and forecasts

• Manage budgets, and cost forecasts accurately

• Manager client expectations

Market Knowledge

• Stay informed about the latest developments, trends, and regulations in DC Operations and technology

• Analyse competitor strategies and market dynamics to inform decision-making and maintain a competitive edge.

Vendor Management

• Develop and maintain relationships with local vendors specific to data center operations,

• Negotiate service agreements, pricing, and contracts with vendors to ensure optimal service levels are maintained within budget.

• Manage vendor performance, conduct regular audits, and resolve any escalations or disputes.

Compliance and Risk Management

• Ensure compliance with all applicable regulations, standards, and certifications related to data center operations.

• Implement and maintain robust security protocols, including access control, surveillance systems, and disaster recovery procedures.

• Conduct regular risk assessments, develop mitigation plans, and ensure business continuity in the event of emergencies or disruptions.

Stakeholder Communication

• Collaborate with internal stakeholders, such as IT teams, engineering teams, and business unit leaders, to align data center operations with organizational goals and strategies.

• Communicate effectively with senior management by providing regular updates on data center performance, key metrics, and any significant issues or developments.

Requirements:

• Bachelor's degree in computer science, or similar experience, or a related field.

• Minimum 7 years proven experience in data center operations, preferably in a leadership role.

• Strong knowledge of data center infrastructure, electrical systems, cooling technologies, and security protocols.

• Strong knowledge in data center networks, passive infrastructure

• Strong knowledge in network and IT hardware infrastructure

• Familiarity with local regulations, market dynamics,

• Excellent communication and interpersonal skills to effectively liaise with internal and external stakeholders.

• Ability to lead, motivate, and manage a team effectively.

• Strong problem-solving skills with the ability to handle multiple priorities and meet deadlines.

• Attention to detail and a commitment to maintaining the highest standards of operational excellence.

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.