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Job Description: Assistant Soft Services Manager Position Overview

Supports the delivery and management of soft services operations ensuring quality standards, vendor compliance, and customer satisfaction across assigned facilities.

Key Responsibilities:

Operational Oversight

• Supervise daily soft services including housekeeping, horticulture, pest control, and cleaning equipment maintenance
• Ensure operational efficiency and service continuity

Vendor and Contract Management

• Monitor vendor performance against Service Level Agreements (SLAs)
• Ensure compliance with contracted services and deliverables

Quality and Compliance

• Conduct regular inspections and audits to maintain cleaning standards
• Ensure compliance with health, safety, and environmental regulations

Staff Management & Training

• Schedule staff and manage personnel to achieve key performance indicators
• Ensure proper grooming and etiquette standards
• Conduct training programs for service staff

Customer Service

• Act as liaison between clients and vendors
• Gather feedback and resolve issues promptly
• Address occupant concerns and service requests

Administrative and Financial Duties

• Manage inventory of consumables and supplies
• Process vendor invoices and track expenses
• Assist with budgeting, reporting, and documentation

Required Qualifications Education: Any Degree or Diploma

Preferred: Hotel Management qualification would be an added advantage

Experience: 4 to 5 years in facility management or soft services operations

Skills: Strong coordination, vendor management, customer service, MS Office proficiency, knowledge of health and safety standards

Position Details Shift Timings: Rotational 3-shift schedule

• Morning: 7:00 AM to 4:00 PM
• Afternoon: 2:00 PM to 10:00 PM
• Night: 10:00 PM to 7:00 AM

Work Schedule: 6 days per week

Compensation: INR 5.5 to 7 Lakhs per annum (INR 45,000 - 50,000 per month)

Gender Preference: Male candidates

Notice Period: Maximum 1 month

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.