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Part-time Guest Services Representative (Seasonal) – JLL

What this job involves:

JLL is seeking a dynamic individual for the seasonal role of Part-time Guest Services Representative at the Outlet Collection at Niagara. In this customer-facing position, you will be the welcoming face of our shopping centre, ensuring every customer interaction is carried out in a professional, courteous, and efficient manner. You'll play a vital role in delivering on JLL's mission of "continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." This is an exciting opportunity to create memorable experiences while supporting both shoppers and retail partners in a vibrant shopping environment.

What your day-to-day will look like:

• Proactively greet and assist customers at the Guest Services location, creating memorable interactions and providing excellent service

• Maintain comprehensive knowledge of the shopping centre's services, amenities, store locations, promotional activities, and available comfort tools

• Sell shopping centre gift cards, process transactions accurately, and balance sales at end of shift

• Interact with shoppers and retailers in a courteous and efficient manner, both in person and over the telephone

• Provide directions, answer questions, and offer gift or store suggestions based on shoppers' needs using current knowledge of merchandise, price points, and special events

• Develop and maintain strong relationships with retailers, educating them about the centre's services and promotional opportunities

• Participate in special projects and assume other duties as assigned by centre management

Required Qualifications:

• High school diploma or equivalent

• Previous customer service experience in a retail or hospitality environment

• Sales experience including transaction management and cash handling

• Strong written and oral communication skills with the ability to effectively communicate with diverse audiences

• Ability to work in a fast-paced environment and multi-task while maintaining high professionalism

• Flexible availability to work daytime shifts Monday through Friday and on weekends

• Understanding of Crisis Management procedures and Guest Services role in emergency situations

Preferred Qualifications:

• Multilingual skills (additional languages beyond English)

• Conflict resolution and management skills

• Computer proficiency in Excel and Chrome

• Demonstrated friendly, approachable, proactive, and solution-focused demeanor

• Experience working in a shopping centre or mall environment

Estimated compensation for this position:

17,409.00 – 17,409.60 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Niagara, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.