JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Senior Manager of Transitions at JLL, you will be the driving force behind complex, multi-geography transition programs that transform how our clients experience workspace solutions. You'll single-handedly manage end-to-end execution of large-scale deals, from initial pre-planning and solutioning through stabilization and beyond. Your role combines strategic oversight with hands-on program management, requiring you to establish governance frameworks, manage financials, and navigate stakeholder relationships across internal teams and client organizations. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this role, you'll be instrumental in delivering seamless transitions that demonstrate our commitment to innovation and excellence. You'll work collaboratively with cross-functional teams including HR, IT, and Training, while maintaining the highest standards of speed, cost-effectiveness, and quality. This position demands strong leadership capabilities, financial acumen, and the ability to influence positive outcomes through effective communication and relationship building.

What your day-to-day will look like:

• Lead comprehensive due diligence planning and reporting activities, ensuring thorough knowledge transfer and effective ramp-up deployment across multiple locations and time zones

• Develop and execute detailed transition timelines, budgets, and resource requirements while providing clear assessments of project progress, risks, and financial implications

• Establish and maintain robust governance frameworks for complex programs, integrating seamlessly with other JLL workstreams and ensuring alignment across all stakeholders

• Manage client and stakeholder relationships throughout various transition phases, serving as the primary point of contact for both internal teams and external client representatives

• Create and deliver communication strategies and plans for global initiatives, generating momentum and influencing behaviors across the organization to support successful transitions

• Collaborate extensively with functional teams including HR, Recruitment, IT, and Training to ensure all aspects of the transition are expertly coordinated and executed

• Monitor and manage deal financials, including business case creation and regular updates, while maintaining strict control over costs and expenses throughout the program lifecycle

• Drive change management initiatives and risk mitigation strategies, working closely with internal and client teams to address challenges proactively

• Develop and maintain domain-specific credentials, client visit materials, case studies, and transition methodologies that showcase JLL's capabilities and best practices

Required qualifications:

• Bachelor's degree in Business Administration, Project Management, or related field with 16+ years of progressive experience in program management and transitions

• Proven track record of single-handedly managing complex, multi-geography deals from inception through stabilization and post-go-live support

• Advanced proficiency in MS Project for creating and maintaining detailed project plans, with ability to generate comprehensive reports and track multiple workstreams

• Expert-level skills in MS Excel for financial modeling, budget management, and creating detailed project plans with tollgates, milestones, and completion tracking

• Strong experience in MS PowerPoint for executive-level presentations and governance meeting facilitation, with ability to tailor content for diverse audiences

• Demonstrated expertise in establishing governance frameworks and managing stakeholder relationships at senior executive levels within both service provider and client organizations

• Solid financial management capabilities including budget creation, cost control, and business case development and maintenance

• Excellent communication, negotiation, and interpersonal skills with proven ability to influence outcomes and build lasting professional relationships

• Flexibility to work across multiple time zones and adapt to changing project requirements and client needs

Preferred qualifications:

• Advanced certification in Project Management (PMP) or equivalent program management credentials

• Experience with MS Visio for process mapping and workflow documentation

• Previous experience in corporate real estate, facility management, or related professional services industry

• Demonstrated success in managing transitions for Fortune 500 or large enterprise clients

• Experience working in global, matrix organizations with complex stakeholder environments

• Strong analytical and problem-solving abilities with proven track record in managing complexity and driving innovative solutions

• International work experience or demonstrated ability to manage cross-cultural teams and client relationships

• Background in change management methodologies and risk assessment frameworks

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.