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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

We are seeking a highly skilled and experienced Facilities Manager to join our property management team. The successful candidate will be responsible for providing top-tier facilities services to occupiers across our clients managed properties, adhering to JLL's best practice standards while understanding and supporting the business objectives of our investments.

Team Structure:

• Reports to: Senior Facilities Managers (SFM)

• May supervise: Assistant Facilities Manager(s) (AFM)

Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of ‘virtual teams’ within Property Management including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Lead.

What this job involves:

The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

What your day will look like:

Facilities Management:

• Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)

• Implement 'Instinct' customer experience initiatives across the portfolio

• Serve as the primary point of contact for occupiers regarding day-to-day building operations

• Liaise with Surveyors on occupier matters that may impact valuation/investment considerations

• Adhere to established procedures for out-of-hours cover and emergencies

Financial Management:

• Prepare and monitor service charge budgets

• Conduct quarterly variance reporting and service charge reconciliation

• Administer non-recoverable budgets

Compliance and Risk Management:

• Ensure compliance with health and safety regulations and best practices

• Address risks identified in independent Risk Assessments

• Implement JLL's 'Socially Responsible Management' program, including environmental and sustainability policies

• Maintain, test, and implement disaster planning procedures

• Organise and coordinate fire evacuation and bomb drills

Technical Operations:

• Maintain familiarity with all building systems (HVAC, mechanical, electrical)

• Ensure proper maintenance contracts are in place as per O&M manual requirements

• Collaborate with building surveyors, architects, and consultants on major works

• Identify and arrange minor planned works

Contractor Management:

• Procure supplies and services in accordance with JLL's PAM procurement program

• Monitor contractor performance against agreed standards

• Prepare site regulations and issue work permits for contractor activities

• Regularly assess and enhance the quality of services provided on-site and implement improvements

Documentation and Reporting:

• Maintain proper site records and routine correspondence

• Develop and maintain occupier handbooks

• Assist in insurance claim submissions and manage related works

Property Portfolio Management:

• Monitor vacant/void properties in conjunction with client insurance policies

• Establish regular site inspection programs

• Ensure readiness for property sales and assist with due diligence enquiries

• Address emergencies and urgent issues promptly, managing outcomes effectively.

Required Skills & Experience

• IWFM / BIFM qualification or similar in facilities operational management

• IOSH Qualification

• Proficient in IT systems relevant to property management

• Strong commercial awareness and ability to identify business improvement opportunities

• Excellent stakeholder management skills

• Previous experience in the property industry or similar business line, with client-facing experience

• Change advocate with a drive to support operational business improvements

• Strong organisational and communication skills (both verbal and written)

• Results-driven mindset

• Thorough understanding of Health & Safety and Compliance requirements (ISO14001 and ISO45001)

• Solid knowledge of safety, quality, and cost risks in facilities management

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.