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The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the Aviva (AI) portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.

The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of AI. The role requires the effective management of these partners to provide the services within the agreed scope and budget and in accordance with their contractual obligations, SLAs and key performance indicators.

The TSM will work in collaboration with all members of JLL & the AI team

• Develop and implement MEP operational best practices and working initiatives.

• Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered.

• Monitor the completion of individual building’s planned maintenance tasks and significant building events. Eg. annual black building tests, M&E audits, actions, and document review

• Undertake regular inspections of the properties to monitor servicing, maintenance and compliance standards; report to the Workplaces Services Director on all relevant matters and action as appropriate.

• Meet monthly with the appointed MEP service partner to review and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and active projects.

• Act as the building engineering ‘expert’ regarding operational issues; where required, co-ordinate/support a ‘solutions’ team comprising, but not limited to the JLL Head of Engineering, the appointed MEP consultant and a senior member of the MEP supplier, to identify actions required and to agree a rectification programme.

• Lead in energy management for the portfolio & at individual building level. Ensure that buildings are being operated at optimum performance and energy is being closely managed and reported on.

• Enhance the capability of existing building technology, contributing where required to the development of new SMART building technology platforms, and data analysis. Ensure the client's assets operate at their optimum performance and that energy is closely managed and reported on, in accordance with building accreditations such as Nabers.

• Support the mobilisation and soft landing of buildings achieving practical completion. Assist in collating, measuring, and analysing building data necessary for obtaining the initial building accreditations like Nabers. Coordinate with the key retained construction contractors and design engineers responsible for achieving the design rating.

• Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects.

• Foster and develop a One Team relationship between the management team, MEP service partners and all other stakeholders to create a seamless and unified customer experience.

• Preferably professionally registered (IEng or CEng) or working towards this

• Preferably HNC or Degree in Building Service Engineering or relevant engineering subject

• Preferably equivalent minimum 10 years’ experience at technical engineering management level.

• Membership of IWFM or Assoc

RICS and or IOSH:

• Proven track record of technical problem solving

• Ability to communicate technical subject to non-technical customers and team members

• Ability to produce technical reports

• Mechanical, electrical BEMS and SMART buildings services knowledge

• Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate

Location:

On-site –Oslo, NOR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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