At Jet Brains, we build tools that developers love. Our enterprise customers rely on our products to power mission-critical software development at scale.

We’re looking for a Senior Enterprise Customer Success Manager to help us build and scale a world-class enterprise engagement model.

This role will own a portfolio of our largest US-based customers operating under multi-year agreements. You’ll act as the primary business partner, ensuring customers realize value from their investment while identifying opportunities to expand usage across teams and products.

This is a foundational role. You won’t just manage accounts, you’ll help design the processes, structure, and standards that shape how Jet Brains engages enterprise customers globally.

What you’ll do

• Own a portfolio of ~100 strategic enterprise accounts

• Conduct structured Quarterly Business Reviews (QBRs) with technical and executive stakeholders

• Develop and standardize a scalable QBR framework and engagement model

• Monitor license usage and proactively identify retention risks or growth opportunities

• Drive cross-sell and expansion across Jet Brains products

• Coordinate internal stakeholders (Solutions Engineers, Support, Sales, Technical Account Managers)

• Act as the primary business point of contact for enterprise customers

• Build and refine customer success processes that can scale globally

• Contribute to long-term enterprise growth strategy

What we’re looking for

• 8–10+ years of experience in enterprise SaaS customer success, account management, or similar roles

• Proven experience managing large, strategic enterprise accounts

• Strong track record conducting executive-level QBRs

• Experience building or refining customer success processes

• Commercial mindset with demonstrated success in retention and expansion

• Ability to coordinate cross-functional teams without direct authority

• Strong executive presence and communication skills

• Structured, process-oriented thinking

• Comfortable operating in ambiguity and building from the ground up

What makes this role unique

• You’ll shape how Jet Brains engages enterprise customers at scale

• You’ll help design a global QBR framework

• You’ll work directly with leadership to build a scalable retention engine

• You’ll have visible impact on multi-million dollar enterprise relationships

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