Job Title: Service Writer

Department: Production & Skilled Trades

Country: United States of America

State/Province: Illinois

City: Joliet

Full/Part Time: Full time

Job Summary: Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.

Job Description:

Key Responsibilities:

• Keep maintenance information systems updated with ETA's at all times

• Observe all Company safety requirements

• Perform other duties as required or assigned

• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)

• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop

• Input repair order information to data processing system and close repair orders

• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests

• Arrange and create outsource forms for vendors to conduct repairs at the shop

• Assist drivers and callers with general questions and/or direction

• Create repair orders and passing work to technicians

Qualifications:Shift: Monday-Friday 6:30am-3:00pm Minimum Qualifications:

• High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed

Preferred Qualifications:

• Ability to exercise discretion
• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to work both independently and as part of a team
• Basic deductive reasoning skills
• Experience working in a fast-paced environment
• Proficient active listening skills
• Proficient organizational skills
• Proficient time management skills
• Self-motivation
• Ability to wear appropriate work attire (protective gear/PPE)
• Basic Customer Service Skills
• Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

The expected starting pay range for this position is between $21.15 - $31.75
This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education: GED (Required), High School (Required)

Work Experience: Maintenance, Technical Writing, Transportation/Logistics

Job Opening ID: 00614824 Service Writer (Open)

***“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.