Customer Success Systems Specialist

The CS Systems Specialist will be responsible for maximizing the ROI of the Customer Success technology stack by ensuring full deployment, optimization, and adoption of tools across the organization. This role focuses on driving efficiency, enabling data-driven decisions, and empowering teams through technology and training.

Key Responsibilities

• Ensure the complete deployment and maintenance of CS Tool ( Totango ) , including all modules, products, integrations and relevant customer information.
• Implement and manage an improvement plan for CS Tool , ensuring continuous optimization and alignment with business needs.
• S tructure and maintain Salesforce tools, keeping configurations and data up to date.
• Monitor and manage the roadmap for CS tools and new features, ensuring timely adoption and communication of updates.
• Create content, documentation, guides, and training materials to support tool usage and best practices.
• Deliver training sessions for Customer Success Managers and other stakeholders to maximize tool adoption and efficiency.
• Interact with cross-functional teams (Sales, Marketing, Product, Operations) to encourage tool usage and gather feedback for improvements.
• Act as a point of contact for tool-related issues, coordinating with vendors and internal IT when necessary.
• Track and report on tool performance and adoption metrics, ensuring ROI is achieved and communicated.

Qualifications

• Education: Bachelor's degree in Information Systems , IT, Business, or related field.
• Proven experience in Customer Success systems administration or similar roles within SaaS or technology environments.
• Strong knowledge of CS Tools and CRM platforms; experience with configuration , optimization and integration .
• Ability to create training programs, documentation, and playbooks for system usage.
• Excellent communication skills to engage with technical and non-technical stakeholders.
• Strong analytical skills to measure adoption, performance, and ROI of tools.
• Familiarity with data governance
• Fluent in English (written and spoken) to collaborate effectively with global teams.

W hat we offer

:

• Hybrid working model (WFH or Office) & flexible working hours
• 24+ days of annual leave
• International team with the possibility for training & upskilling
• Gym & sports activities
• Learning & Development for each employee (including internal platforms & additional budget)
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• The financial, legal, and psychological assistance program
• Private health insurance
• Summer recharge program during July and August
• Lunch inside our Hub with discounts
• Family policy
• Parental leave and Care leave
• Recognition culture through our own Step Up platform & annual bonus
• Building a career in the #1 world sustainable multinational company

We look forward to meeting you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values

• Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.