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JobsIQVIA

Technical Product Support Engineer

IQVIA

Technical Product Support Engineer

IQVIA

4 Locations

·

On-site

·

Full-time

·

5d ago

This role is part of a dynamic data operations team at IQVIA, focused on analyzing and resolving data discrepancies, writing and troubleshooting SQL queries, and supporting data quality across healthcare analytics platforms. The team plays a critical role in ensuring data integrity and operational efficiency, directly contributing to IQVIA’s mission of advancing healthcare through data-driven insights.

RESPONSIBILITIES

  • Perform data analysis and troubleshooting on open incident / issue

  • Explore the data and understand if any discrepancy is found

  • Document, communicate and analyze data discrepancy.

  • Knowledge of operational processes (e.g. ITIL)

  • Identify any issue on programming code and provide the technical solution/workaround.

  • Effectively articulate findings or results, data trends and able to come up conclusions.

  • Create SQL database queries to verify published data requests, retrieve specific data sets and results as needed for validation purposes.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Bachelor’s Degree in Computer Science/Information Technology/Engineering or equivalent.

  • Required qualifications include hands-on experience with technologies:Databricks

  • Hadoop

  • Spark (Scala-based for reading and understanding code)

  • Pyspark Python

  • Snowflake

  • Kubernetes

  • 2-3 years SQL programming and writing queries

  • Preferred qualifications:Hands on experience with technologies: Hive, Impala, Dbeaver, Kafka, CML, Java

  • Healthcare knowledge

  • Demonstrates strong problem solving and business analytical skills.

  • Demonstrates strong understanding of complex concepts and processes.

  • Has initiative to learn and is self-motivated to attend to client needs and resolve concerns with minimal supervision.

  • Ability to communicate effectively with various levels of the organization.

  • Strong organizational and time management skills are required.

  • Proficiency in MS Office applications especially in Excel (perform data quality analysis) is essential.

  • Good team player

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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About IQVIA

IQVIA

IQVIA

Public

Focused on health information technology and clinical research.

10,001+

Employees

Durham

Headquarters

$17B

Valuation

Reviews

3.9

2 reviews

Work Life Balance

2.5

Compensation

2.0

Culture

2.8

Career

3.0

Management

2.5

65%

Recommend to a Friend

Pros

Structured feedback and development process

Meaningful contribution to client businesses

Problem-solving with specialized knowledge

Cons

Strict performance requirements and termination risk

High-level rubric definitions lack detail

No performance bonuses offered

Salary Ranges

42 data points

Junior/L3

Senior/L5

Junior/L3 · Analyst

2 reports

$107,910

total / year

Base

$93,834

Stock

-

Bonus

-

$97,750

$118,068

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 33%

Negative 67%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Technical Manager Interview

5

Executive/GM Interview

6

Offer

Common Questions

Behavioral/STAR

Case Study

Technical Knowledge

Past Experience

Culture Fit