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Call center operator / Telefonní operátor PART TIME

IQVIA

Call center operator / Telefonní operátor PART TIME

IQVIA

Prague, Czech Republic

·

On-site

·

Part-time

·

2w ago

Benefits & Perks

Free Meals

Meals

Required Skills

Czech language

Slovak language

Verbal communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

PRÁCE PO TELEFONU – NEJEDNÁ SE O PRODEJ

Hledáme aktivní kolegy pro dlouhodobou spolupráci. Jsme IQVIA Technology Solutions s.r.o. mezinárodní společnost, dlouhodobě fungující na trhu v oblasti farmacie a zdravotnictví. Právě teď hledáme další kolegy pro dlouhodobou spolupráci.

Jsi čerstvě po škole, na mateřské dovolené nebo naopak již v důchodu a stále chceš být pracovně aktivní? Ovládáš práci s PC (Excel, Word, Outloouk, Teams)? Jsi schopen zavolat lékaři, lékárníkovi, či jinému zdravotnickému personálu? (kontakty ti poskytneme) Nechceš nic prodávat po telefonu? Chceš být součástí přátelského týmu? Ano?

Co budeš mít na starost?

  • Denně telefonicky mluvit s lékaři a lékárníky dle připravených projektů
  • Zaznamenávat výsledky hovoru do PC

Je potřeba

  • Nebát se telefonovat
  • Skvěle komunikovat v Českém nebo Slovenském jazyce
  • Předchozí zkušenost s prací na telefonu (ideálně)
  • Ovládat základy Excel, Word, Outlook (opravdu jen základ)
  • Chuť pracovat v kanceláři, po zaučení částečně i z domova

Co od nás můžeš očekávat?

  • Pracoviště blízko stanice metra Křižíkova
  • Přátelský kolektiv
  • Káva a čaj zdarma
  • Zaučení na každý project
  • Mzda je 150,- Kč/hod (+ případný finanční bonus v případě extra výkonu)

Těšíme se na tebe!

WORK ON THE PHONE – NON-SALE POSITION

We are looking for active colleagues for long-term cooperation (part time contract). It is a NON-SALE POSITION. We are IQVIA Technology Solutions s.r.o. international company - one of world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare forward.

Have you graduated? On maternity leave or already retired and still want to be active at work? Do you know how to work with a PC (Excel, Word, Outlook, Teams)? Are you able to call a doctor, pharmacist, or other medical personnel? (we will provide you with the contacts) Don't want to sell anything over the phone? Do you want to be part of a friendly team? Yes?

What will be your responsibilities?

  • Daily phone calls with doctors and pharmacists according to prepared projects
  • Record call results to PC

Recommended skills

  • Don't be afraid to call
  • Previous experience in customer service, call centre (ideally)
  • Excellent verbal communication skills in the Czech or Slovak language
  • Be able to use a computer and the main software packages competently
  • Willingness to work in the office, after learning partly from home

What can you expect from us?

  • Workplace close the Křižíkova metro station
  • Friendly team
  • Free coffee and tea
  • Learning for each project
  • Salary is 150 CZK/hour (+ possible additional finance bonus in case of extra performance)

We look forward to meeting you!

About IQVIA

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.

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About IQVIA

IQVIA

IQVIA

Public

Focused on health information technology and clinical research.

10,001+

Employees

Durham

Headquarters

$17B

Valuation

Reviews

3.9

2 reviews

Work Life Balance

2.5

Compensation

2.0

Culture

2.8

Career

3.0

Management

2.5

65%

Recommend to a Friend

Pros

Structured feedback and development process

Meaningful contribution to client businesses

Problem-solving with specialized knowledge

Cons

Strict performance requirements and termination risk

High-level rubric definitions lack detail

No performance bonuses offered

Salary Ranges

42 data points

Junior/L3

Senior/L5

Junior/L3 · Analyst

2 reports

$107,910

total / year

Base

$93,834

Stock

-

Bonus

-

$97,750

$118,068

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 33%

Negative 67%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Technical Manager Interview

5

Executive/GM Interview

6

Offer

Common Questions

Behavioral/STAR

Case Study

Technical Knowledge

Past Experience

Culture Fit