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Job Description About the Team

Customer Experience (CX Infra: Customer Success) | A collaborative, high performing serviced focused global team dedicated to elevating employee experience and ensuring that every interaction with our technology is intuitive, informative, and engaging.

About the Role

Advanced Analyst, CX Customer Success Communications, plays a key role in shaping how employees engage with Invesco’s technology. This position is ideal for someone who excels at understanding user needs, crafting clear and impactful communications, and driving adoption of key technology tools and services.

Responsibilities of the Role:

• Technology Communications | Develop and support delivery of high-quality technology communications across multiple platforms, ensuring messages are clear, technically accurate, and tailored to diverse audiences.

• Adoption & Engagement | Create engaging content—including user guides, videos, newsletters, and Share Point resources—to support the rollout and adoption of new tools and services.

• User Experience Enhancement | Partner with stakeholders to enhance the Invesco Employee Center, ensuring the portal is easy to navigate and aligned with user needs.

• Stakeholder Collaboration | Build strong relationships with internal and external partners to drive cohesive, organization wide messaging and support broader communication strategies.

• Learning Support | Review, refine, and enhance third-party training materials and collaborate on education campaigns that empower employees to confidently use technology.

• Tech Outreach | Co-lead the Tech Pulse program by curating content, organizing sessions, and elevating technology awareness across the business.

• Continuous Learning | Stay current on emerging technologies, M365 innovations, and best practices in communications and user experience.

Requirements of the Role:

• Proven experience developing impactful communication or technology adoption campaigns.

• 2+ years in a fast paced, customer focused environment.

• Strong storytelling and interpersonal skills, with the ability to translate technical concepts for varied audiences.

• Curiosity, agility, and the ability to quickly interpret new information and anticipate its broader impact.

• Passion for innovation, service excellence, and continuous improvement.

• Ability to build trusted, collaborative relationships across teams.

• Familiarity with AGILE methodologies and tools (e.g., Jira) is preferred.

• Experience with Share Point content management is advantageous.

• Salesforce knowledge is helpful but not required.

• Broad technical understanding of end-user experience and emerging technologies.

• Demonstrated ability to independently research complex topics, and translate findings into clear, actionable communication materials.

The salary range for this position in Charlottetown is $50,000 - $55,000 base/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

• Hybrid working environment

• RRSP Contributions

• Health & Wellness Benefits

• Work flexibility Programs

• Parental Leave Benefits

• Study Support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at accessibility@invesco.ca or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.