We are seeking a highly experienced Service Now Developer - Technical Lead to design, develop, and optimize end-to-end solutions on the Service Now platform. You will lead and mentor developers, ensure high-quality and well-documented delivery, and partner closely with service owners, process owners, and cross-functional teams.

In this role, you will design and implement complex workflows and integrations, ensuring seamless configuration, performance, and optimization of the Service Now instance. You will drive solution design, lead requirements sessions, perform code reviews, deliver demos, present at Change Control Boards, and oversee deployments.

This position requires deep expertise in Service Now architecture, third-party integrations, and full SDLC execution—from initial development through implementation. The ideal candidate brings strong problem-solving skills, a hands-on approach, and a proven ability to enhance platform performance in complex enterprise environments.

Key Responsibilities

• Architect, design, and implement scalable Service Now solutions aligned with business requirements and platform best practices.
• Lead development lifecycle end-to-end, including requirements gathering, solution design, configuration, customization, and deployment.
• Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting.
• Integrate Service Now with enterprise systems (e.g., Workday, ERP, HRIS, project tools) using REST/SOAP APIs, MID Server, JDBC, and other technologies.
• Ensure platform performance, security, compliance, and governance, including monitoring health and usage.
• Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, HRSD, and other modules.
• Provide technical leadership and mentorship to developers; conduct code reviews and enforce coding standards and architectural guidelines.
• Troubleshoot and resolve platform issues, perform performance tuning, and support capacity planning.
• Maintain data quality and integrations, including data loads, transformations, and maintenance across connected systems.
• Participate in Agile development, analyzing requirements and user stories to deliver high-quality, iterative enhancements.
• Create technical documentation, requirements definitions, specifications, and provide stakeholder training as needed.
• Support governance and change processes, including demos, CCB presentations, and release planning.
• Stay current with Service Now releases and recommend enhancements to maximize platform capability.

Qualifications:

To be successful in this role you'll have:

12+ years of Service Now development and architecture experience, including leading end-to-end solution design and mentoring developers.

• Deep expertise across major Service Now suites (ITSM, ITOM, HRSD, CMDB, SPM) and building scoped/custom applications.
• Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.
• Expert experience integrating Service Now with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks.
• Proven track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance.
• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience in Service Now Scoped Applications and Custom App Development.
• Strong understanding of upgrade strategies, security models, access controls, and compliance requirements.
• Experience applying AI or automation to workflows, insights, or decision-making, with ability to evaluate emerging platform capabilities.
• Skilled in Agile/Scrum and Dev Sec Ops practices with excellent problem-solving, communication, and stakeholder management.
• Service Now certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required;
• Nice to have CIS (ITSM/ITOM/HRSD/SPM), Advanced Admin, or Architect certifications preferred.
• Bachelor’s degree required; Master’s degree preferred.

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Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.