Customer Service Representative (Fixed Term)

Primary Function of the Position

• Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner.

• Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle.

• Accurately and timely process orders and requests in SAP ERP and Salesforce databases.

• Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.

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• Understand processes and make recommendations to improve overall team efficiency.

Essential Job Duties

• Process customer purchase orders, quotations, and order-related requests accurately and promptly.
• Manage sales order entries in SAP with an understanding of customer PO requirements, terms, and conditions.
• Coordinate delivery schedules with logistics providers and prepare customer-related shipping documents.
• Support order issue resolution and follow up on pending sales orders or service requests.
• Monitor open sales orders and maintain related tracking files and reports.
• Support invoicing and crediting processes in coordination with Finance.
• Ensure compliance with company policies, regulatory requirements, and financial procedures.
• Effectively follow up on and resolve sales order or service request issues.
• Support cross-functional projects related to order operations, logistics, and process improvements.
• Provide administrative and operational support to the Customer Experience & Services team.
• Participate in process updates, testing, and continuous improvement activities as assigned.
• Perform other order support and administrative duties as required by business needs.

Required Skills and Experience

• Highly customer and service-focused
• Open to candidates with less than 1 year of professional experience; relevant internship or administrative experience is a plus
• Strong communication skills, both verbal and written
• Troubleshooting and problem-solving skills
• Detail-oriented
• Time management abilities
• Interpersonal skills
• Possess a solid telephone skill set and communicate in a professional manner.
• Basic to intermediate proficiency in MS Office applications
• Experience with ERP systems such as SAP is preferred
• English communication skills (verbal and written) preferred

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.

급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.