Primary Function of Position: Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

This role is responsible for managing, securing, and supporting our macOS environment within a large-scale, mixed-platform enterprise. The Mac Systems Administrator will ensure that Apple devices are deployed, integrated, and maintained according to corporate standards, with a strong focus on security, compliance, and user productivity.

Roles and Responsibilities:

This position has responsibility and authority for:

• Administer and support the enterprise fleet of macOS devices across global business units.
• Deploy, configure, and manage Apple devices using enterprise-grade MDM solutions.
• Ensure compliance with corporate IT and security policies, including encryption, identity management, and endpoint protection.
• Manage patching, application deployments, and OS updates through automated workflows.
• Integrate macOS systems into enterprise infrastructure, including networking, Active Directory/Azure AD, SSO, and collaboration tools.
• Partner with IT security to enforce policies (File Vault, CIS benchmarks, certificate management).
• Provide Tier 3 escalation support for Mac-related issues and collaborate with other IT Support teams.
• Develop and maintain documentation, SOPs, and system inventories to support audit and compliance requirements.
• Participate in IT projects, system migrations, and technology rollouts impacting Apple endpoints.
• Identify opportunities to streamline processes and enhance the employee Mac experience within the enterprise ecosystem.

Skill/Job Requirements:

Competency Requirements:

• Bachelor’s degree in CS/MIS or 3+ years of experience in enterprise-level macOS administration.
• Strong expertise with MDM/EMM solutions (Jamf Pro, Intune, or equivalent).
• Deep knowledge of macOS system administration, security hardening, and lifecycle management.
• Experience with Apple Business Manager (ABM), DEP, and VPP in enterprise deployments.
• Proficiency in scripting and automation (Bash, Python, or Apple Script).
• Understanding of enterprise networking concepts (DNS, VPN, Wi-Fi security, certificate-based authentication).
• Experience working with identity providers (Azure AD, Okta, LDAP).
• Familiarity with ITIL practices and enterprise ticketing systems (Service Now, Jira, etc.).

Preferred:

• Experience in hybrid environments supporting both Windows and Mac endpoints.
• Certifications such as Jamf Certified Admin, ACMT, or ACSP.
• Experience with enterprise collaboration tools (Microsoft 365, Zoom, Slack).

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.