Sustainment Lead at Intuitive Surgical

Position Summary:

The Technology Lead – Security Systems is responsible for the stability, optimization, and lifecycle management of security technologies across global operations. This role provides hands-on technical leadership and troubleshooting, drives standards and best practices, and partners closely with cross-functional teams to ensure secure, compliant, and highly available physical security systems. The role will also partner with Business Continuity Planning (BCP) and Environmental Health & Safety (EHS) to ensure security technologies effectively support resilience, life safety, and emergency response.

Key Responsibilities:

• Provide technical ownership for core security systems (e.g., access control, badging, video, visitor management) across multiple sites and projects, from design input through implementation and ongoing support.
• Serve as an escalation point for complex technical issues, performing advanced troubleshooting to restore services quickly and minimize operational impact.
• Drive configuration standards, hardening guidelines, and lifecycle roadmaps for security platforms, ensuring consistency, reliability, and security across the environment.
• Collaborate with Security, IT, Network, Facilities, BCP, EHS, and regional teams to design, integrate, and maintain security technologies that meet technical, safety, and business requirements.
• Engage early in project planning and design reviews to define technical requirements, interface points, and infrastructure needs for new sites, renovations, and technology deployments.
• Partner with vendors and integrators on solution design, implementation quality, patching, and long-term support, holding them accountable to performance and uptime expectations.
• Support global badge/access control and related security operations, including onboarding/offboarding workflows, entitlement changes, and system configuration updates.
• Work with BCP to ensure security systems support continuity and resilience plans (e.g., failover, redundancy, and recovery procedures for critical security platforms).
• Partner with EHS to align security technologies with life safety requirements, emergency procedures, and incident response (e.g., muster reporting, emergency door behavior, alarm integrations).
• Monitor system health and performance, leveraging dashboards, alerts, and logs to proactively identify issues and drive remediation before they impact end users.
• Contribute to and help enforce technical standards, runbooks, and operating procedures for security systems, ensuring they are current, practical, and adopted by supporting teams.
• Maintain accurate documentation for system architecture, integrations, configurations, and support processes to enable efficient operations and knowledge sharing.
• Identify opportunities to improve reliability, automate manual tasks, reduce technical debt, and enhance the overall user experience of security technologies.

Qualifications:

• Bachelor’s degree in Information Technology, Engineering, Security Technology, or a related field, or equivalent practical experience.
• Demonstrated experience implementing, supporting, and sustaining physical security technologies (e.g., PACS, video management, visitor management) in a complex, multi-site, or global environment.
• Strong technical troubleshooting skills across applications, servers, networks, and endpoints, with a track record of resolving complex system issues.
• Hands-on experience with access control and badging systems and/or other enterprise security platforms and integrations (e.g., SSO, HRIS, directory services, APIs).
• Experience collaborating with Business Continuity and/or EHS teams, or supporting continuity, life safety, or emergency response use cases through technology.
• Proven ability to partner effectively with global and regional stakeholders, translating business requirements into scalable technical solutions.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong organizational and time-management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders simultaneously.
• Experience operating in a regulated, audit-heavy, or compliance-driven environment (e.g., SOX, ISO, PCI, or similar) is preferred.
• Self-starter with a high degree of ownership, able to work independently, prioritize effectively, and drive issues to closure.

Key Competencies

• Technical depth in security systems and infrastructure
• Advanced troubleshooting and problem-solving
• Stakeholder partnership and communication (including BCP and EHS)
• Risk awareness and mitigation in technology decisions
• Planning, prioritization, and execution in a dynamic environment
• Ownership, accountability, and follow-through on commitments

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.