The AI Acceleration team for QuickBooks delivers digital expertise and assistance to Small Businesses through the use of Generative AI technologies to help businesses succeed. By anticipating future customer needs, business trends, and understanding external technology, our multi-disciplinary team propels the next generation of customer experiences.

QuickBooks seeks a Staff Content Designer to own and drive the end-to-end content‬ ‭ strategy and execution generative AI experiences. The‬ team is focused on providing foundational AI capabilities across the‬ QuickBooks ecosystem, as well as a new offerings like Intuit Intelligence. A Staff Content‬ Designer is responsible for leading content design across a complex domain; driving‬ strategies for voice, tone, patterns, and accessibility; and partnering with product,‬ technical, legal, and compliance partners to create effective and engaging content‬ experiences.‬

Responsibilities

• Lead the development and implementation of content design strategies for a‬ suite of generative AI products

• ‬‭Write clear, concise, and engaging content for a variety of audiences and‬ purposes.‬

• Collaborate with product designers to effectively employ generative AI writing tools in‬ crafting effective messaging for user flows‬

• Coach and mentor other content designers on voice, tone, patterns, and‬ accessibility. 

• Review and edit content created by other designers‬

• Collaborate with product managers, engineers, and other stakeholders,‬ including marketing, to ensure that content is aligned with user needs and‬ business goals‬

• Collaborate with user researchers to understand user needs and preferences‬

• Use data to define success, support hypotheses, and understand trends,‬ collaborating with data partners to gain insights and ensure data usability‬

• Contribute to roadmapping and planning, making informed decisions‬

• Create content prototypes and mockups to test with customers‬

• Present strategic and executional work at all levels of leadership, soliciting‬ and acting on feedback received‬

• Stay up-to-date on the latest trends in content design and development‬

Qualifications

• Bachelor's degree in English, Communications, or a related field preferred‬

• 7+ years of experience in content design or a related field‬

• Strong portfolio showing content design deliverables, including strategies‬

• Excellent writing and editing skills‬

• Experience with content strategy, information architecture, and user‬ experience design‬

• Strong understanding of design principles and best practices‬

• Ability to work independently and as part of a team‬

• Excellent communication and interpersonal skills‬

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California: $179,500 - $243,000