Senior Strategy Associate - In-Store SOP and Training at Intuit

Intuit's Assisted Commercialization organization is seeking a Senior Strategy Associate to define the technology strategy that enables in-store and Expert Center teams to deliver a world-class customer experience, consistently, at scale, and across every location. You will determine how AI, in-store platforms, and digital tools should reshape operations — then partner with our Expert Network and Customer Success teams to translate that strategy into the standard operating procedures, training programs, and enablement systems that frontline teams execute every day.
This role sits within the Assisted Growth Strategy team, reporting to the Group Manager. As the organization grows its physical footprint and introduces AI-powered expert capabilities, the need for a clear technology strategy and well-designed operational standards has never been greater. You will be the strategic architect who defines what technology should do in our stores and Expert Centers, working hand-in-hand with Expert Network and Customer Success partners who own the delivery of field-ready training and SOPs.
This is an ideal role for someone who is passionate about technology-driven transformation, loves connecting platform capabilities to frontline outcomes, and takes pride in knowing that their strategic choices directly shape the customer experience through the tools and systems that power it.

Responsibilities

• In-Store Technology Strategy: Define the technology strategy for what needs to be enabled to grow and optimize in-store and Expert Center operations — identifying which platforms, AI capabilities, and digital tools should be deployed and how they integrate across the customer journey. Partner with Expert Network and Customer Success teams to ensure the resulting SOPs and workflows are clear, concise, and actionable for frontline teams. Work with the Product team on the roadmap to achieve implementing these new technology capabilities.
• Training Strategy Partnership: Define technology-enablement requirements and learning objectives for new tools and platform rollouts, then collaborate with our Expert Network and Customer Success teams — who design and deliver the curricula — to ensure onboarding, ongoing skill-building, and just-in-time training programs effectively prepare frontline teams for new product launches, technology rollouts, and seasonal ramp-ups.
• Change Management Strategy: Serve as the strategic change management partner when new technologies or platform capabilities are introduced. Partner with the Product team to define rollout sequencing, success criteria, and risk mitigation strategies, working with Expert Network and Customer Success teams who execute communication plans and transition guides in the field.
• Field Feedback & Technology Iteration: Be the cornerstone strategy partner synthesizing frontline feedback on technology adoption, tool effectiveness, and operational friction points. Use this input to refine the technology strategy and inform Expert Network and Customer Success partners who continuously improve SOPs and training materials, as well as Product partners on impacts to the future roadmap.
• Cross-Functional Collaboration: Partner with Product, programming, technology integration, omnichannel strategy, Expert Network, and Customer Success teams to ensure the in-store technology strategy stays aligned with the latest platform capabilities, strategic priorities, and customer experience standards.

Qualifications

Minimum Requirements:

• 4+ years of experience in technology strategy, product operations, go-to-market strategy, enablement, or process design roles — preferably in environments with a physical and digital customer experience
• Strong strategic thinking skills with the ability to translate technology capabilities into clear operational requirements and adoption strategies
• Excellent writing and communication skills with an ability to work seamlessly across multiple cross-functional teams and stakeholders
• Strong organizational skills and attention to detail
• Bachelor's degree in Business, Technology Management, Strategy, or a related field

Preferred Qualifications:

• Proven ability to define technology strategy that translates into effective SOPs and training programs delivered by operational partners
• Experience in retail technology strategy, omnichannel operations, or technology-enabled service environments
• Background in financial services, tax, SaaS, or technology industries
• Experience leading technology adoption strategy or change management in partnership with frontline enablement teams
• Experience with AI-powered tools or technology-enabled service environments

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 141,500- 191,000

Southern California $ 135,000- 183,000