Intuit Global Sourcing & Procurement (GSP) is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees, enhance performance in our strategic partners, and amplify value delivered for One Intuit. As we adapt to the changing demands of our procurement landscape with controls, compliance and talent considerations, and as we position our reimagined procurement organization to enable both Intuit’s evolution as an AI-driven expert platform and Finance’s transformation to accelerate sustainable value, the Shared Services Group Manager will play a pivotal role leading the overall strategy and operating rhythm of our move to a dedicated capability center focused on the effectiveness, efficiency and experience utilizing both in-house and third party talent to execute business processes across procurement. 

The Shared Services Group Manager will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the procurement function and its supporting business processes, with experience operationalizing shared services to effectively consolidate, optimize, standardize and transform our processes, while bringing continuous improvements and best practices to bear based on internal/external insights and performance management of talent. Key responsibilities include developing and operationalizing the target state operating model taking full advantage of third party staff augmentation while evaluating optimization opportunities leveraging in-house employees, partnering with procurement process owners and subject matter experts to standardize and achieve maximum effectiveness and efficiency with current state outsourced service provider talent, while shaping the future state automation roadmap drawing on synergies across the Intuit ecosystem with AI-assisted experiences. Operational leadership of Intuit’s procurement function demands a proactive self-starter capable of driving change. The outcomes significantly impact crucial corporate-level objectives, influencing various business units and functional groups within Intuit.

Responsibilities

Leadership and Strategy:

• Cultivates and coordinates relationships with Sourcing, Procurement, Data & Automation, Controls & Compliance, and Finance stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making.
• Adept at assessing current state staffing composition, exploring various degrees of captive center vs. OSP strategy, and making recommendations based on a transformational vision.
• Develops and executes the vision for a best in class shared services procurement program, keeping the customer experience at the forefront while seeking automation and AI-assisted solutions as velocity drivers for GSP. Develops the plan, operational roadmap, and goals in service to that vision.
• Creates buoyancy for Sourcing, Procurement and Travel & Expense business process owners, acting as the local oversight for OSPs/employees while enabling process owners to maintain governance of the process.
• Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.
• Role-models execution with velocity, agility, and excellence.
• Partners with international teams to ensure globally compliant and locally relevant policies and procedures.
• Makes pivotal decisions that necessitate collaboration, engagement, and accountability with business and technical leaders, as well as executives across the organization.

Shared Services Leadership:

• Partners with GSP Leaders, process owners, and OSPs to determine maturity of procurement people, processes and controls against target maturity required to deliver GSP’s benefits and goals
• Designs, builds and implements the operating model necessary to realize GSP’s target state, including optimizing the current state to free-up high value resources, developing the strategy to reduce OSP footprint, evolving the shared services center to a follow the sun model, and driving transactional work to AI/automation.
• Responsible for the development, management, optimization and scaling of partner performance management of our OSPs, including budget/forecast management and staffing plans.
• Ensures quality, velocity and compliance of procurement standard operating procedures including purchase order and invoice processing, expense auditing, and help desk operations, fostering a culture of excellence and innovation within the organization.
• Provides direct management and oversight of the procurement help desk including the development and optimization of our knowledge base that enables both AI-assisted chat and our ability to get end users in the hands of human experts when they need it.
• Identifies potential risks, ensuring compliance with company policies, and preventing unauthorized expenditures.
• Collaborates with GSP International Procurement, Controls & Compliance, International Accounting and Compliance and other business partners to support regulatory compliance reporting and audits as required.

People Management:

• Provides oversight and local management of ~6 teams comprised of 50+ contingent workers supporting critical business operations

Qualifications

Skills, behaviors & competencies:

• Excellent interpersonal skills; can effectively interface and collaborate with employees at all levels
• Adept and resilient within a high-change environment focused on long term opportunities
• Solution-oriented with a data-led and data-driven approach
• Proactive, action-oriented self-starter
• Exhibits high levels of judgment, innovation and creativity; is a critical thinker
• Effective use of inquiry and advocacy to work through barriers
• Coupa, Concur, Amazon Business and other P2P systems experience
• Strong analytical, written and communication skills
• Excellent documentation and requirements analysis with experience developing and/or presenting business cases
• Ability to work independently as well as lead and collaborate in cross-functional team environments
• Proficient in collaboration and productivity systems such as Microsoft Applications, Google Drive, Salesforce, Smartsheet and Slack

Qualifications:

• 10-15 years industry expertise with excellent operations and program management skills, including relevant experience leading a global shared services procurement program and managing OSPs
• Strong knowledge of the procurement industry, supplier operations and source selections
• Customer-focused with strong communication, coordination, and planning skills
• Excellent analytical skills and ability to make recommendations to senior leadership based on data
• Ability to apply judgment to balance policy with achievement of business objectives and user experience
• Ability to influence and gain alignment with others to change the thinking
• Experience with procurement technology and tools including e-procurement platforms
• Availability to directly support and interact with multiple international business units
• Culturally aware; experience communicating with a global audience
• Bachelor’s degree in Business, Finance, Marketing or other quantitative discipline
• Ability to travel up to 30% of the time
• Experience working in the High-Tech or Financial Services sector preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: