포지션 소개
Job Description & Responsibilities:
TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following:
Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets
Problem management with a focus on wide-scale technical issues
Liaising between internal teams and clients to ensure a prompt and effective resolution of bugs and issues
Managing escalations of technical issues to our development team
Addressing client enquiries regarding IBKR’s two-factor secure login system
Requirements:
Two years of experience in Windows/Mac software and hardware support, connectivity and networking support, Java familiarity, and experience in managing a team an advantage
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
Languages: fluency in English and Russian is a must. Any other European languages are an advantage.
You will be part of a team that is building one of the world’s strongest brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate growth.
Company Benefits & Perks:
Discretionary, performance-based bonus
Stock incentive plan
Private health insurance
Sport activity compensation
Lunch in the officeThe benefits package will be reviewed regularly and may be subject to change.
Interactive Brokers 소개
Tallinn
본사 위치