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求人Interactive Brokers

Client Services Representative: Funds & Banking

Interactive Brokers

Client Services Representative: Funds & Banking

Interactive Brokers

Mumbai, India

·

On-site

·

Full-time

·

2mo ago

福利厚生

Healthcare

Equity

Meals

必須スキル

Client service

Problem-Solving

Communication

Settlement knowledge

Stress management

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Requirements:

  • Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support.

  • Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks.

  • Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)

  • Ensure query resolution till completion within agreed service levels and client satisfaction.

  • Commit to a culture of continuous improvement and centered on client service.

  • Deliver excellent client service while continuously challenging our process efficiency and behavior.

Qualification:

  • Education: University degree (Bachelors) required

  • Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/ finance process.

  • Passion for dealing with clients and understanding of securities and global custody products.

  • Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies

  • Strong problem-solving skills and ability to work under pressure

  • Focused on client service and timely resolving of client enquiries.

  • Adaptable, motivated, self-directed, and driven (always staying up to date and improving)

  • Fluent in English (any other European language is a plus)

  • Comfortable with rotational shifts including night shifts.

Company Benefits & Perks:

  • Competitive salary package.

  • Performance-based annual bonus (cash and stocks)

  • Group Medical & Life Insurance.

  • Modern offices with free amenities & fully stocked cafeterias

  • Monthly food card & company-paid snacks.

  • Hardship/shift allowance with company-provided pickup & drop facility

  • Attractive employee referral bonus.

  • Frequent company-sponsored team-building events and outings

  • *Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

総閲覧数

0

応募クリック数

0

模擬応募者数

0

スクラップ

0

Interactive Brokersについて

Interactive Brokers

Multinational brokerage company.

1,001-5,000

従業員数

Greenwich

本社所在地

$6.8B

企業価値

レビュー

3.8

10件のレビュー

ワークライフバランス

2.5

報酬

3.5

企業文化

4.0

キャリア

3.5

経営陣

2.5

65%

友人に勧める

良い点

Good benefits and compensation

Supportive and collaborative environment

Learning and growth opportunities

改善点

High workload and long hours

Demanding and fast-paced environment

Management responsiveness issues

給与レンジ

16件のデータ

Junior/L3

L3

L6

Senior/L5

Junior/L3 · Data Scientist

0件のレポート

$280,000

年収総額

基本給

$220,000

ストック

$30,000

ボーナス

$30,000

$238,000

$322,000

面接体験

4件の面接

難易度

2.5

/ 5

期間

14-28週間

内定率

25%

体験

ポジティブ 25%

普通 75%

ネガティブ 0%

面接プロセス

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Offer

よくある質問

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit