Technical Assistance Associate - German or French speaking

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Requirements:

Languages: fluency in English and German or French is a must. Any other European language is a plus.
Bachelor’s degree, preferred if in a technical field.
2+ years in client facing support role
2+ years’ experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
A genuine passion for solving technical problems
Experience with financial products and services is a plus.

Benefits:

Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant

Group Life Assurance cover:

Group Income Protection:

Gross pension scheme at 5% employer, 4% employee
Hybrid working model
Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
Corporate events
Travel season ticket loans
Cycle to work scheme

On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.