Job Title

Field service Technician:

Location

• France
• MRE

About Us

Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

For more information, please visit: www.ingersollrand.com

Job Summary

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’ sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise:

• Remote technical assistance (email / phone / ...)

• Management of customers’ complaints

• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop

• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments

• Retaining our customers

• Host technical meetings with support services if necessary

EHS:

• Reporting the “near-accidents”

• Respect the wearing of security equipments

Continuous improvement:

• Collect anomalies, establish an action plan and measure its impact

• Participate in monitoring and solving problems encountered during the manufacture of products

• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.

• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.

• Proficiency in English (B2 Linguaskill).

• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel
• Ability and willingness to travel, as required.

Key Competencies

• Rigor and analytical ability

• Ability to work independently, organized, rigorous, results-oriented and client

• Self-taught

• Team spirit

• Mastery of computer tools (office pack)

What we Offer

Fixe package

Profit-sharing

Gain share program

The work equipment necessary for your activities will be provided to you: mobile phone, computer...