Job Title

Field Service Technician:

Location

VIC

About Us

In the past 160+ years, driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80+ respected brands, our products and services excel in very complex and harsh conditions. Our 20,000+ employees worldwide develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Job Summary

Field Service Technician will provide breakdown and general service for all makes of Compressors and ancillary equipment and to promote Gardner Denver Service ensuring customer satisfaction through quality workmanship. Has the authority to initiate action when a non-conformance is identified and recommend solutions through designated channels.

Responsibilities

Customer Service

• Provide after hours call out assistance and call back availability when rostered on duty.
• Conduct overnight field trips to service breakdowns, maintenance and customer support
• Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
• Provide Customer support (internal and external) for the assigned equipment
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition
• Train, Support, coach and Mentor new and existing collegues

Breakdown, Maintenance & Repair

• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment:

• Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees
• Maintain Safety compliance with the relevant legislation and regulations
• Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
• Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
• Participate and conduct safety audits for assigned areas

Reporting

• Submit all the risk assessments and Job safety analysis within 48 hours of being completed
• Submit timesheets daily of hours worked, work conducted, location and the job number

Other responsibilities as assigned or required

Key Competencies

• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to Customers internal and external.
• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills
• Problem solving and able to determine root cause
• Organised self starter
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years Maintenance experience