Senior Associate Lead - HR at Infosys

We are looking for a creative internal communications content writer and editor to join our team. The ideal candidate will create and edit content for employee emails, newsletters, presentations, blogs/articles, program descriptions, and the intranet (and other internal channels). This person is self-motivated and tech-savvy, and can deliver high-quality work in a fast-paced environment. They will partner with writers, designers, and stakeholders to develop and curate compelling, engaging employee communications.
To succeed in this role, the candidate must be proactive, self-motivated, creative, resilient, tech-savvy, and detail-oriented. They should have experience developing and editing content, along with strong communication and organizational skills. They must follow organizational guidelines and apply audience insights when creating content.

Content Writer Responsibilities:

• Write, edit, and proofread employee communications (emails, newsletters, presentations, intranet articles, and program updates) to meet agreed timelines and quality standards (clear, concise, and audience-appropriate).
• Rewrite and polish stakeholder-drafted content with responsive turnaround and tight version control, aligning on feedback cycles and approvals.
• Ensure content accuracy and compliance with the internal style guide by using an editing checklist and securing required stakeholder sign-offs before publish.
• Maintain and update intranet pages, and pitch, publish, and distribute stories across internal channels with reliable cadence and on-time execution.
• Conduct research and gather inputs from subject-matter experts, documenting sources and decisions to support accurate, audit-ready content.
• Maintain a single source of truth for content libraries and templates by keeping assets organized, current, and easy to reuse.
• Create strong headlines and key messages using plain language and consistent tone to increase comprehension and action.
• Represent internal communications in meetings and deliver pre-, during-, and post-event communications on schedule, coordinating with owners and logistics as needed.
• Partner with designers to deliver clear, accessible, and user-friendly communications, completing basic accessibility and usability checks before release.
• Collaborate with stakeholders to align on objectives, briefs, and feedback, consolidating inputs to reduce rework and re-approvals.
• Manage multiple priorities using a clear intake and prioritization process, meeting agreed SLAs and escalating risks early.
• Identify employee and stakeholder needs and recommend content approaches using feedback and available engagement insights.

Day-to-Day (What Success Looks Like):

• Most days balance writing and editing core employee communications with stakeholder alignment, publishing across internal channels, and maintaining governance so messages are timely, accurate, and consistent.
• Review the daily intake queue, clarify the brief, confirm the audience and channel, and prioritize requests against SLAs and key business moments.
• Draft and edit emails, intranet stories, newsletters, and leadership materials, shaping a clear narrative and strong calls to action.
• Run quality checks (style guide, inclusive/plain language, accessibility basics, and factual accuracy) and route content for timely reviews and approvals.
• Publish and distribute content through the intranet/Share Point and email, ensuring version control and keeping libraries/templates current.
• Partner with designers and program owners to refine layouts, integrate visuals, and prepare pre-/during-/post communications for internal events and campaigns.
• Track engagement signals and qualitative feedback, capture learnings, and adjust upcoming content and cadences to improve effectiveness.

Role Details (Internal Communications):

• 1.

Internal Communications Strategy & Governance:

• Internal communications strategy, communication architecture, message governance, narrative building, and organizational alignment.

• Business communication enablement, communication planning, IC operating model, content governance, and communication effectiveness.

Leadership & Executive Communications:

• Leadership messaging, CEO/CHRO communications, executive storytelling, and vision & strategy communications.

• Town hall communications, speaker notes, leadership talking points, executive briefs, and board/senior leadership updates.

• 1. Employee Engagement & Experience (EX)

• Employee engagement and employee experience (EX), including culture communications, connection & belonging, and morale/motivation communications.

• Employee voice and two-way communications, including engagement campaigns and workforce enablement.

• 1. Change, Transformation & Business Communication

• Change and transformation communications, including organizational change management (OCM), change leadership messaging, and change readiness enablement.

• M&A communications, policy communications, business continuity messaging, and trust & transparency communications.

Content Creation & Editorial Excellence:

• Content development, editorial writing, copywriting, proofreading & editing, content curation, and plain-language writing.

• Headline & tagline creation, storytelling for impact, and content quality assurance.

• 1. Campaigns, Programs & Events

• Internal campaign management and event communications, including annual day communications, town halls, and leadership series.

• DEI, wellness, CSR, and recognition/rewards messaging, including pre-during-post event communications.

• 1. Digital, Channels & Platforms

• Intranet/Share Point communications, IC portal management, email communications, internal newsletters, and digital signage content.

• Enterprise social (internal social) communications, multichannel communications, and content distribution strategy.

• 1. Visual, Multimedia & Creative Enablement

• Visual storytelling, video scriptwriting, motion content copy, and short-form content.

• Design–content integration, creative direction support, and visual consistency.

• 1. Brand, Voice & Employer Branding (Internal)

• Brand voice and tone of voice, employer branding (internal), and brand consistency.

• Inclusive and empathetic language, values-led communications, and brand compliance.

• 1. Recognition, Storytelling & Culture Building

• Employee recognition and success stories, including impact narratives and culture storytelling.

• Milestone and celebration communications, including pride and advocacy.

• 1. Research, Insights & Measurement

• Communication research, employee sentiment, reader psychology, and engagement analytics.

• Feedback loops, content effectiveness measurement, and continuous improvement.

Stakeholder & Partnership Management:

Education: MBA

Preferred skills: HRO->Sourcer