ITIL (Asset Management/Service Management)

Own end-to-end lifecycle of major incidents (P1/P2)
Lead incident bridge calls and coordinate resolver teams
Act as single point of contact for stakeholders and leadership
Provide timely communication to business and IT stakeholders
Manage escalations across internal teams and vendors
Ensure adherence to ITIL processes and governance
Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA)
Identify trends and recommend continuous improvement actions
Coordinate with Change/Release teams during major incidents

Required Skills:

Strong ITIL knowledge (Incident, Problem, Change Management)

Experience in Major Incident Management:

Excellent communication and stakeholder management
Ability to manage high-pressure situations
Strong analytical and problem-solving skills
Experience with Service Now, Remedy or similar ITSM tools

Education: Master Of Engineering,Master Of Technology,MBA,Bachelor Of Comp. Applications,Bachelor Of Commerce,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred skills: Domain->Service Management->IT Asset Management,Foundational->IT User Management->Incident and Request Management,Foundational->Service Management->ITIL,Technology->Infra_Tool Administration-ITSM->Service Now