Process Lead

• University graduate with minimum of 15 years of education with Bachelors/Masters Degree in Commerce
• CA / CPA / Qualified (5+ Years) Accountants or Intermediate Accountants required (6+Years)
• Good Knowledge of Income Tax laws and tax concepts.
• Proven people management skills
• Experience on process simplification / transformation.
• Strong team leading and motivational skills, performance reporting and tracking, derive performance improvement ideas
• Ability to multi task, prioritize activities & meeting deadlines
• Fluency in English language
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders.
• First point of escalation
• Responsible to drive process related automation & transformation through bottom –up approach
• Strong customer orientation
• Good communication skills
• Perform and act as SME day to day Tax activities with required speed and accuracy across various tax process such as VAT, Sales Tax and other
• Identify and execute transformation projects
• Act as single point of contact for client (for Operational issues)
• Train team members on various processes and domain related requirements
• Act as a knowledge manager (Documentation, updating, version control)
• Ensure quality of the deliverables and adhering to SLAs
• Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
• Manage delivery of Tax services as per the agreement
• Follow the documented procedures, understanding of Client processes, active team player with good communication and documentation skills
  Support of continuous improvement initiatives with a view to improving the effectiveness and efficiency of the Tax Compliance Process

Education: BCom